Why you should obsess over every single phone call!
Treat each phone call like the golden opportunity it is!
phone sales
Use a ‘Winter-time-excuse’ to ‘reach out’ to your clients.
Need work fast? Grab previous customers attention (and money!) without appearing “desperate”.
How to convince impatient callers to leave a message
Your callers don’t want to wait for a return call. So in your phone message you must “sweeten the pot”! Here is how to do it…
Pre-inspecting vs. Pricing-Over-The-Phone
Keep BOTH options open by asking your caller “Qualifying Phone Questions”
The why (and how) of constantly “tuning up” your business…
Don’t run from business problems. Tune your business “hot rod” to create a valuable money making machine!
Include a “waiting time limit” in your voice mail
No amount of money will completely “heal the irritation” of an impatient customer waiting (and waiting and waiting) for your return call. So give your caller “hope”
Never argue “cleaning methods” with a client!
Steve agrees with healthy debate between cleaning and restoration professionals. However arguing cleaning methods is not a good idea. Here’s why…
Always Ask a “Courtesy Question”
My guess is that every day you (and your employees) are just “barging in” on people without “knocking”! Use this courtesy question to get permission first.
Turn a “cold call” into a “warm call”
Everyone preaches the need to do “cold calls” to get regular commercial accounts. And yet we dread cold calls so they don’t get done. Steve shares a neat tip on how to transform these dreaded visits into “warm calls”.
Quit making your last minute callers feel guilty!
Work with a desperate home owner’s “sense of urgency” and you’ll snare a client for life. Steve shares why and how you should offer “Same Day Service”…
How to close the protector sale from your cell phone
Impulse purchases are just that! Your client is in the mood to buy when her carpets are stunningly beautiful right after the cleaning. But what if she isn’t home to see the results?
Tips for making a mobile version of your website
Your mobile website can be a powerful tool for putting you in touch with customers on the go. Here are 6 helpful tips for creating a mobile version of your site.
Can you “Build your Business” with SFS?
You have spent years building a good company- why not invest 5 days in 2013 to make it truly great AND in the process discover new personal freedom?
Your website address MAY be more important than your phone #!
Many customers don’t want to “chat” – they want to make their decision and even book the job online. Steve reminds you to help your prospects find your website easily…
Checklist: Does your cleaning website include these 5 features?
Here are 5 simple tactics to get your best online marketing return. Tweak your current restoration and/or cleaning website with these often overlooked tips.