We’ve focused lately on WHY it is so important to ‘convert’ every lead into a booked job. (I doesn’t really matter HOW a lead arrives- text, email, Facebook, Yelp, Google Adwords or even… by phone!)
Treat each phone call like the golden opportunity it is!
Need work fast? Grab previous customers attention (and money!) without appearing “desperate”.
Your callers don’t want to wait for a return call. So in your phone message you must “sweeten the pot”! Here is how to do it…
Keep BOTH options open by asking your caller “Qualifying Phone Questions”
Don’t run from business problems. Tune your business “hot rod” to create a valuable money making machine!
No amount of money will completely “heal the irritation” of an impatient customer waiting (and waiting and waiting) for your return call. So give your caller “hope”
Steve agrees with healthy debate between cleaning and restoration professionals. However arguing cleaning methods is not a good idea. Here’s why…
My guess is that every day you (and your employees) are just “barging in” on people without “knocking”! Use this courtesy question to get permission first.
Everyone preaches the need to do “cold calls” to get regular commercial accounts. And yet we dread cold calls so they don’t get done. Steve shares a neat tip on how to transform these dreaded visits into “warm calls”.
Work with a desperate home owner’s “sense of urgency” and you’ll snare a client for life. Steve shares why and how you should offer “Same Day Service”…
Impulse purchases are just that! Your client is in the mood to buy when her carpets are stunningly beautiful right after the cleaning. But what if she isn’t home to see the results?
Your mobile website can be a powerful tool for putting you in touch with customers on the go. Here are 6 helpful tips for creating a mobile version of your site.
You have spent years building a good company- why not invest 5 days in 2013 to make it truly great AND in the process discover new personal freedom?
Many customers don’t want to “chat” – they want to make their decision and even book the job online. Steve reminds you to help your prospects find your website easily…