Laughing your way through sales calls?
Steve reviews just why you should EXPECT rejection in selling route sales and how to make the sale anyways.
cell phones
Cell phone use by janitorial employees?
A Portland janitorial service manager deals with the frustrating plague of techno-addiction. What is YOUR policy on cell phones and their usage in the field? Steve gives his preferred guidelines.
Grab those “BF’s” and “PUD’s”
The power of your subconscious is huge. In fact, just temporarily putting off taking action has given me some of my very best ideas. The challenge is recording your idea once you have it. Steve gives some suggestions.
Avoid negative cell phone Moments of Truth
You’ve worked really hard to polish your company image. Don’t let bad cell phone habits bring it down. Get started with these TIPS from the frontlines of a really successful carpet cleaning operation.
Carpet cleaning technician mobile phone frustrations
Mobile phone use by you or your cleaning operation employees in the home is a bad idea. Here are some options to curb the problem.
How to sell more protector from your cell phone!
Impulse purchases are just that! Your client is in the mood to buy when her carpets are stunningly beautiful right after the cleaning. But what if she isn’t home to see the results?
Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
The ‘why and how’ of avoiding NEGATIVE Moments of Truth
Negative moments of truth kill word of mouth marketing. Start creating cheerleaders today by avoiding these mistakes.
How to make your clients feel ‘special’!
Use these techniques to share your cell phone number, make people feel special and get them to call you.
Step-by-step BEFORE you knock on the door!
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
Why (and how to) ask permission BEFORE “intruding”…
Good manners and common sense go a long way in making Cheerleaders. For example, know how to ask permission …
What’s on your phone?
Check these 3 things on your mobile phone right away to avoid alienating customers.
Quit using your cell phone to check what time it is!
It infuriates customers to see your workers (or sub-contractors) “dilly-dallying” on their smart phones instead of getting the job done.
Texting for “permission to call”
Do you respect your customer’s personal space? What about your employees? Steve analyzes how “personal space” includes the use of telecommunications.
A great business card “Moment of Truth”
Tweak how you hand over your business card and you will make your prospect feel “extra special”. (And this is always a good thing!)