Can answering your phone be a negative thing?
So should you ALWAYS answer your phone 24-7? Steve says it all depends on the services you offer. So learn how to “sort” your incoming calls…
cell phones
Do I really need a mobile website?
Think your carpet cleaning company doesn’t need a mobile site? Think again, especially if you are in the disaster restoration business.
The Three A’s – Part 3: Affability
Are you nice to your customers? Who isn’t? But are you affable? In the speed of today’s business world being pleasant, friendly or sociable is a luxury many business owners feel that they just can’t afford. Chuck reviews why cleaners and restorers need a little bit of “bedside manner”.
Cell phone use by janitorial employees?
A Portland janitorial service manager deals with the frustrating plague of techno-addiction. What is YOUR policy on cell phones and their usage in the field? Steve gives his preferred guidelines.
Frustrated with the “new” generation of employees?
It may be the most common lament from SFS members- “These young people don’t want to work like I did when I was young!” True … AND False. Big Billy shares two expert views of the “Millenials” entering the workplace…
Did you know your carpet cleaning technicians are “addicts”?
You would never knowingly hire a heroin addict, would you? And yet you are allowing another equally insidious addiction to continue without trying to stamp it out. Steve shares one sure-fire (but very painful) “tough love” approach …
How much is your cell phone “costing” you?
Our hi-tech world can keep you constantly connected. Is that always a good thing? Chuck Violand evaluates this current (and in his opinion very damaging) trend …