How to gain “Open Access” on commercial accounts

Open access means less hassle for the customer and way more flexibility for you. Here’s how to get the key on commercial accounts.

Creating Cheerleaders with “Magic Squares”

Let’s face it- in residential cleaning (or even more in restoration) it is all about “Putting on a show”! In this QuickTIPS we break down just why this “dog and pony show” matters so much.

How to “convert” a big cleanup into a regular contract account

A Carolina cleaner is all excited about a big job. Steve returns him to reality with a reminder on regular cash flow and how to get it.

Moment of Truth Residential Carpet Cleaning Checklist

This “Moment of Truth” checklist structures the job so your techs (and you!) can easily create a Cheerleader out of the home owner! Follow these simple steps …