First impressions are lasting impressions. These three front-door-step Positive Moments of Truth break the ice with the homeowner and boost your carpet cleaning technician’s confidence.
Your client is on the verge of giving you a firm “NO”. Steve’s suggestion … postpone that final decision until later.
There is nothing more profitable in our cleaning and restoration industry than re-applying carpet protector. Agreed?
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
Let’s see just how many great MOT’s we can create in the first minute with the client …
Open access means less hassle for the customer and way more flexibility for you. Here’s how to get the key on commercial accounts.
All customers want to FEEL like they are in control! Here’s how you can give them the “ILLUSION of Control”…
Your prospect may view your work as a “price-driven commodity” UNTIL they “experience your quality”. Steve shares how to get paid while doing this!
“First impressions last.” It is that simple. So focus on those first two essential minutes on the job. For example…
Words make a difference. So sell commercial carpet cleaning smart by avoiding negative phrases like “contract”. What to use instead? Read on…
Let’s face it- in residential cleaning (or even more in restoration) it is all about “Putting on a show”! In this QuickTIPS we break down just why this “dog and pony show” matters so much.
A Carolina cleaner is all excited about a big job. Steve returns him to reality with a reminder on regular cash flow and how to get it.
Even after a “good job” most clients won’t refer you. This simple “Moment of Truth” checklist will have homeowners boost your cleaning customer referrals!
Making “cold call” sales visits can be downright scary. Steve encourages this Arizonan cleaner to be realistic, offers his advice and some moral support!
Steve shares his #1 best way to Make More Money (MMM) at each job AND a list with 45 easy tips on HOW to MMM! Don’t miss this one!