Nothing ticked me off more than a phone call like this: “Steve, don’t yell at me. But I can’t change out a plugged jet on my carpet wand because there is no wrench on this van.” Read on to see how we fixed this recurring issue …
When first meeting a prospective customer you must “break through” their skepticism. After your contact gives you a tour and shows you their “areas of special concern” simply ask this key question…
Home owners decide if you have done a good job or a bad job based on how they FEEL about you. So the more “care and concern” you show for their home the better. Steve shares a neat little “prop” that helps you create Customer Cheerleaders!
Use this Equipment Repair Sheet (ERS) to let the office know about broken tools AND get them fixed right away.
This Personal Tool and Equipment (PTE) List gives each on-location tech their very own tool box and makes them accountable.
“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to boost your work efficiency.
Getting your foot in the door can be tough. Making the sale can be even tougher. Wouldn’t it be nice if there was a step by step guide on how to inspect your customer’s home and sell your services efficiently on a regular basis. We present the latest SFS Special Report: Carpet Cleaning Inspections That Sell!
Follow this 5-step Preinspection Format the first time you price any job to increase sales and make more Cheerleaders.
Be smart. Choose your words wisely when speaking with Customers. Steve gives three examples to put into practice today and everyday.
Tools in our industry can range from the massive to the sophisticated. So why my love affair with “duckbills”?
Equipment breaks down. Its part of production and nature of our industry. It’s OK. But continously sending damaged equipment back into the field is NOT ok. Here’s how to break the cycle…
Let’s focus on your “prime work space”- your trucks! And yep- I’m gonna hit ya with an old cliche: “A place for everything and everything in its place.”
Meditate on how to keep key similar items “stuck together” in all areas of your business. For example…
Reciprocity just means you do something nice for someone without explicitly requiring they return the favor.
“Reciprocity” means you do something “nice” for a client (without asking anything back in return).