How to keep cleaning equipment in working condition
Use this Equipment Repair Sheet (ERS) to let the office know about broken tools AND get them fixed right away.
Use this Equipment Repair Sheet (ERS) to let the office know about broken tools AND get them fixed right away.
This Personal Tool and Equipment (PTE) List gives each on-location tech their very own tool box and makes them accountable.
“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to boost your work efficiency.
Getting your foot in the door can be tough. Making the sale can be even tougher. Wouldn’t it be nice if there was a step by step guide on how to inspect your customer’s home and sell your services efficiently on a regular basis. We present the latest SFS Special Report: Carpet Cleaning Inspections That Sell!
Follow this 5-step Preinspection Format the first time you price any job to increase sales and make more Cheerleaders.
Be smart. Choose your words wisely when speaking with Customers. Steve gives three examples to put into practice today and everyday.
Tools in our industry can range from the massive to the sophisticated. So why my love affair with “duckbills”?
Equipment breaks down. Its part of production and nature of our industry. It’s OK. But continously sending damaged equipment back into the field is NOT ok. Here’s how to break the cycle…
Nothing ticked me off more than a phone call like this: “Steve, don’t yell at me. But I can’t change out a plugged jet on my carpet wand because there is no wrench on this van.” Read on to see how we fixed this recurring issue …
Let’s focus on your “prime work space”- your trucks! And yep- I’m gonna hit ya with an old cliche: “A place for everything and everything in its place.”
Meditate on how to keep key similar items “stuck together” in all areas of your business. For example…
Reciprocity just means you do something nice for someone without explicitly requiring they return the favor.
“Reciprocity” means you do something “nice” for a client (without asking anything back in return).
Create a dramatic “before-and-after” contrast with this “Show and Tell” Demo to show the customer just how great their carpets will look after cleaning. Help your customer visualize the final results and you’ll always book the job! Steve takes you step by step through his “Show and Tell” process. More resources: Steve’s Special Report: Carpet … Read more
When first meeting a prospective customer you must “break through” their skepticism. After your contact gives you a tour and shows you their “areas of special concern” simply ask this key question…