Give your clients the “why and what”
Improve your face to face time with clients. Make your great service even better by providing information that the customer can appreciate and use.
On The Job
So should we wear shorts?
Steve’s take on wearing shorts during the summer. Three factors to consider.
How to get paid BEFORE your client “disappears”
Making the Cheerleader is your prime objective but if you don’t get paid it doesn’t feel quite so good!
Words are so very powerful!
The phrases you (and your employees) use with the client can define you as a true professional.
How to resolve 90% of your TM issues… immediately!
Today’s truck mounts are VERY reliable. But TM’s are machines and machines still break down, don’t start and/or CONSPIRE to destroy your business!
Why you must ask “Valid Business Questions”
What are “Valid Business Questions”? Steve gives sample questions to help you build confidence with the customer and make the sale.
I loved my “duckbills”!
Tools in our industry can range from the massive to the sophisticated. So why my love affair with “duckbills”?
Transform a complaining client into a Cheerleader- Part 2
No matter how good you are a few clients will STILL complain. (And you can only HOPE they call you instead of nailing you on the Internet for 1,000’s of prospective customers to read!)
Display your ‘care and concern’ with “Immediate Action”!
Creating Customer Cheerleaders is all about how they feel about YOU … not the work. Value Added Service is based on little details. For example…
“Modularize” your on-site work
Tired of not having everything on the job or loss? Lower your employee’s stress (and your blood pressure!) with this “modularize” concept!
SFS QuickFIXs – Simple solutions that pay off BIG!
We’re picking out our favorite low investment / BIG return solutions from SFS and giving them away free. Start using any QuickFIX today to “Make More Money” tomorrow. (They really are that easy!)
Carry all your small items in a rectangular bucket
Keep all your small tools together and make fewer trips to your service truck by applying this tip. By being more efficient you will make more money!
TOP TEN List Idea #8: Get more efficient on the job.
Labor (especially YOUR own labor!) will always be your most expensive overhead. Save time by getting efficient and you will Make More Money on each job!