Imagine the power of a “Cheerleader on steroids” that instead of referring 5 or 6 friends actually will sell your services to thousands of strangers! Learn here how you can tactfully promote online reviews …
Many restoration and cleaning professionals struggle creating fresh, effective content for their websites. So why not tap into your client’s 5-star reviews?
Whether you perform a separate Pre-Inspection or do a ‘walk-through’ with the customer just before cleaning you must set your client’s expectations during the initial phone call, text, email, etc.
How often have you done an incredible job, your delighted client gushingly promises to post an ecstatic 5 star Google review about you and… crickets?
Residential carpet cleaning is the toughest money in our industry! And yet it is the typical starting point for most into the Cleaning and Restoration industry. (Including me!)
Today’s customer will post a negative online review BEFORE calling you! So get proactive by calling the client BEFORE they reach their computer keyboard!
Promoting “word-of-mouth” referrals has always been the most effective business marketing. Online reviews are even better!
Your website should be the target that all of your synergistic marketing should lead back to. This checklist will get you started.
Online five star positive reviews are “gifts that keep on giving”! Your challenge? Residential customers promise to review you online but forget!
Negative online reviews are a tempting way to vent. Your problem? A negative review can stick around “forever”!
Pre-orient your customers on what to expect while also giving them Additional Service Options.
Improve your worker’s sense of self worth and you will create long term employees who love their job.
No matter how good you are a few clients will STILL complain. (And you can only HOPE they call you instead of nailing you on the Internet for 1,000’s of prospective customers to read!)
Offer a no-questions-asked guarantee in residential! (And honor it CHEERFULLY!)
Google is the 600# gorilla in the “doing business on the Internet” room and you better play nice with it!