What are the best evaluation methods to use with our staff?

Evaluation and performance tracking systems require well thought-out and careful thought. ESPECIALLY with employee motivation/performance systems it is very important to avoid the “ready-fire-aim” syndrome! Here’s some ideas …

Boost your carpet cleaning technician’s morale

“Quality Check” calls made the day after the cleaning service are a great way to verify that the home owner is delighted. (If you aren’t doing them, start now!) However, this week’s quickTIP shows how to “double dip” with your Q/C calls by creating a positive Moment of Truth for your technicians.