“Quality Check” calls made the day after the cleaning service are a great way to verify that the home owner is delighted. (If you aren’t doing them, start now!) However, this week’s quickTIP shows how to “double dip” with your Q/C calls by creating a positive Moment of Truth for your technicians.
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.
Your existing employees, your customers and YOU deserve the very best!
Overbooking does damage in a multitude of ways. Steve Toburen exposes these dangers and offers some practical solutions.
Improve your worker’s sense of self worth and you will create long term employees who love their job.
Showing respect for someone doesn’t have to be grand and flashy. There are countless, every-day ways in which it can be demonstrated.
Evaluation and performance tracking systems require well thought-out and careful thought. ESPECIALLY with employee motivation/performance systems it is very important to avoid the “ready-fire-aim” syndrome! Here’s some ideas …