Success means being EXACTLY ‘on time’!
A great way to be different from your competition (and create an incredible Moment of Truth) is to knock on their door EXACTLY ON TIME!
parking service vehicle
The ‘why’ (and ‘how’) of courteous business driving
Your ‘moving billboards’ must be driven safely, responsibly AND courteously! Just what is courteous business driving anyways? We share 5 tips.
How to make your ‘moving billboards’ memorable!
Investing in a quality business vehicle wrap will help ‘build your brand’ every single day! Here’s 5 tips to get your money’s worth.
Surviving service vehicle winter driving
Your toughest winter problem? Driving on snow packed and icy roads! So pay attention to these safe winter driving for service vehicles reminders.
Step-by-step BEFORE you knock on the door!
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
How to be more productive in water damage restoration setup
This Water Damage “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile.
Steve’s “TOP TEN” Good Manners List
Do you (and your employees) follow this “respectful” Good Manners Checklist?
Respect your client’s “Personal Space”
You (and your employees) have a very short time to put your customer’s mind at ease. How long? Steve says two minutes! So you better get started off right…
Parking your truck safely and efficiently
How you park your truck can make for faster work or expose you to real dangers. Steve shares a few tips to keep you safe, effective and healthy …
Give your clients the “Illusion of Control”
Home owners LOVE having sparkling, fresh, clean carpets. But they HATE actually having the work done! No one likes having strangers working in their “inner sanctum”, their home. Calm your client’s fears by empowering them with these “Illusion of Control” TIPS …