How to protect your truck mount from freezing
Stop worrying this winter. Steve shares a great tip to keep your van warm and avoid down time and costly repairs.
crisis management
Escaping Groundhog Day Management – Part V (Discipline)
True leadership requires Discipline. Chuck breaks down what this means and how the cleaning and restoration executive can apply this vital characteristic.
Should you play “Simon says” in business?
Water mitigation expert Ivan Turner shares why blindly following the crowd is dangerous. Plus he shares some innovative restoration marketing ideas learned from the late Sam Walton…
Don’t disrespect “followership”- Part 2
“Followership” plays an important role in being an effective leader. Chuck Violand shares three more suggestions to help you develop your followership skills.
Leadership: Hard to pin down?
What can you learn from a 100 year old race to the South Pole or more recently on Everest? How can the leadership styles displayed there affect your business? Read on…
Don’t disrespect “followership”- Part 1
While leadership is all the rage, Chuck Violand thinks it’s time to build a case for followership. After all, following is a critical component of being an effective leader.
To solve problems: “Less can be more”
How many times have you screamed, “Don’t just stand there- DO SOMETHING!” SFS instructor Chuck Violand explains the best strategy may be to “do nothing”…
Having problems? Don’t follow the lead of Corporate America
Great leaders don’t shrink back from responsibility. Chuck Violand offers an earnest plea to business owners: “Stop the whining and face reality”.
How can I calm a frazzled customer with a water damaged home?
An Oregon water loss carpet expert struggles with being completely up front with the homeowner of a water damaged home versus the customer’s desire for “Immediate Action”. Guess who wins with Steve?