After 15 years as a “Lone Wolf” carpet cleaner, should I expand?
A Portland carpet cleaner is at a cross roads in his life. Get big by taking on employees? Stay small as an owner operator? Steve’s answer may surprise you …
carpet cleaning technician
My big cleaning business just isn’t fun anymore!
Not all successful companies need to “get BIG”. A proven Colorado cleaner needs help in scaling things back into a manageable size. Steve offers a shoulder to cry on and shares his firsthand experience of what to do when your cleaning business gets out of control.
Make a new employee into a Cheerleader
Get off on the right foot with Momma and everyone will be happy. And especially you as you create “Employee Cheerleaders” who seldom quit!
Add “Technician Accountability” with Job Site Inspections
All too often your front line employees can create their “own little kingdoms” by not consistently following company procedures. Tactfully add “Employee Accountability” with this week’s QuickTIP …
Will incorporating protect me legally?
So should you incorporate to protect personal assets? We can’t say as a) no one here is an attorney PLUS b) we don’t know your personal situation. But a few thoughts …
Don’t “order” your clients around!
How you phrase a simple customer request can have a dramatic effect on the all-important relationship between client and company.
High or low pricing- which way to go?
A local Dallas carpet cleaner is already successful as a “prestige priced”, high end owner-operator. But now he is questioning his business model and his future …
Motivate your cleaning employees with a weekly contest for Scotchgard “up-sells”!
Business needs to be about more than just making money. Simply put, your carpet cleaning employees need fun in their work day and what is more fun than a good-natured competitive contest?
Worried About Unemployment Claims …
So what if your “on-call” workers decide to file for unemployment? Steve can’t (won’t) give legal advice but as usual he has a few observations. After all, when does he not have an opinion!
Should I hire techs for carpet cleaning or just go it alone?
Steve focuses on what is probably the most common and certainly most agonizing question facing carpet cleaning owner-operators …
Painful but very productive
How can you make sure your company’s telephone procedures are on track? Put on your “Customer’s Eyeglasses” through your ears. See how …
Boost your technician’s morale!
“Quality Check” calls made the day after the cleaning service are a great way to verify that the home owner is delighted. (If you aren’t doing them, start now!) However, this week’s quickTIP shows how to “double dip” with your Q/C calls by creating a positive Moment of Truth for your technicians.
Longing for a good night’s sleep …
Working commercial night jobs can be physically exhausting and emotionally demoralizing. See what Steve recommends to one poor soul who has had enough …
Help honest cleaners stay honest with “Employee Accountability”
Simply and easily help your honest carpet cleaning employees “stay honest” while also streamlining your payroll and accounting procedures.
I think I need a partner …
All of us need a shoulder to cry on. Steve explains that while a partner may help you now it will be some very expensive emotional support down the road …