Crossroads of Expansion
Business is going great! Now there are big questions on the horizon. What to do next?
carpet cleaning technician
Carpet cleaning technician mobile phone frustrations
Mobile phone use by you or your cleaning operation employees in the home is a bad idea. Here are some options to curb the problem.
How can I calm a frazzled customer with a water damaged home?
An Oregon water loss carpet expert struggles with being completely up front with the homeowner of a water damaged home versus the customer’s desire for “Immediate Action”. Guess who wins with Steve?
How can I reward productive employees?
Careful, calculated compensation plans can reward productive employees. Steve offers practical considerations for residential cleaners before diving in.
How can I get my carpet cleaning techs to upsell?
An Oklahoma business owner wants to do right by his employees but is frustrated by their apathy and fear in selling carpet protector. Steve shares 7 steps that he used to super-charge his Scotchgard carpet protector sales …
Do you follow a 5-Step introduction sequence?
Help your technicians start off on the right foot with these simple introduction pointers.
“Hiring blind” can be a good thing
Most people depend too much on their sight – judging how a person looks to determine whether they fit the need. Here’s how you can be more objective when measuring job candidates.
Help your workers to stop ‘limping’!
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
The why (and how) of firing a marginal worker
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Why (and how) to reward your staff with Employee Recognition
Employees are a must for a full size business. How to keep them motivated? Employee recognition is more than just extra pay …
Keep your techs busy by ‘reaching out’ to customers!
All businesses can be hit with a slow slump. (Things happen!) But meanwhile you need to meet payroll, keep your techs working and pay your Jon-Don bill! Hmmm…
People (including your staff) LOVE money!
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
Adding an ‘Employee Efficiency Bonus’
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Don’t ‘negatively surprise’ your workers!
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.
Tweak your weekly staff meeting
What do your employee’s take away from your staff meetings? Give them some homework.