How can I reward productive employees?
Careful, calculated compensation plans can reward productive employees. Steve offers practical considerations for residential cleaners before diving in.
carpet cleaning technician
How can I get my carpet cleaning techs to upsell?
An Oklahoma business owner wants to do right by his employees but is frustrated by their apathy and fear in selling carpet protector. Steve shares 7 steps that he used to super-charge his Scotchgard carpet protector sales …
Do you follow a 5-Step introduction sequence?
Help your technicians start off on the right foot with these simple introduction pointers.
“Hiring blind” can be a good thing
Most people depend too much on their sight – judging how a person looks to determine whether they fit the need. Here’s how you can be more objective when measuring job candidates.
Help your workers to stop ‘limping’!
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
The why (and how) of firing a marginal worker
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Why (and how) to reward your staff with Employee Recognition
Employees are a must for a full size business. How to keep them motivated? Employee recognition is more than just extra pay …
Keep your techs busy by ‘reaching out’ to customers!
All businesses can be hit with a slow slump. (Things happen!) But meanwhile you need to meet payroll, keep your techs working and pay your Jon-Don bill! Hmmm…
People (including your staff) LOVE money!
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
Adding an ‘Employee Efficiency Bonus’
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Don’t ‘negatively surprise’ your workers!
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.
Tweak your weekly staff meeting
What do your employee’s take away from your staff meetings? Give them some homework.
Don’t be surprised when your ‘very best’ employee quits!
Even the best employee quits. What can you do? Take action now by changing the way you look at hiring and employee development.
Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
STOP ‘settling’ for less than the ‘Very Best People’!
Get out of your ‘hiring comfort zone’ and stop ‘settling’ for marginal employees! Doubt me?