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Why (and how) to reward your staff with employee recognition

employee recognitionIF you want to grow your cleaning and restoration company into a Critical Mass Business (CMB) that will run without you then you’ll need to add… EMPLOYEES! (Cue up the threatening sound track here!) Hmmmm, allow me to ‘wax nostalgic’ for a moment…

Employees were (by far) my biggest business challenge and yet could also be my greatest joy… and sometimes on the same day! But here’s the deal…

Sadly, far too many cleaning and restoration contractors NEVER grow into a CMB because they are afraid (or don’t know how to) recruit, select, train and motivate employees! Yep, you must “motivate” your workers. Why? Because…

The Very Best People (that is who you want to hire, correct?) will not stay long term with you ONLY for a paycheck. Instead, you must tie your employees to you EMOTIONALLY! Everyone has different motivations (sigh!) but if you are going to be a successful CMB owner you must…

Consistently give your workforce sincere “Grateful Employee Recognition”! Here’s how…

WARNING: Too many small business owners worry THAT if they praise their workers they’ll be giving them the ‘ammunition’ to ask for a raise. However, studies prove that workers who feel appreciated actually are delighted with less money than unhappy employees. So therefore…

Make saying “thank you” a habit. I tried to sincerely thank each of my employees personally at least once a week.

Be specific. Instead of the generic “Thanks for your hard work” give employee recognition by saying, “Great job on making a Cheerleader out of Mrs. Smith, Charlie!”

Give ‘recognition among their peers’. Your staff meetings should primarily focus on recognizing your worker’s accomplishments.

Give out tangible rewards. This ‘Grateful Recognition’ doesn’t need to be expensive. For example, we traded our services for ‘Date Night Certificates’ to gift to our techs. (Spouses loved these gift cards!)

Servant Leadership is HUGE! That’s right, you personally humbly serving your front line workers is tremendously motivating for them. For example, cook breakfast for your staff once a month!

Cold, hard cash works too! Maybe we should talk about this soon… 🙂

Steve

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