“How can I deal with conniving Insureds?”
An apparently successful Florida restoration contractor is fed up with the daily shenanigans he faces. Steve shares a concept and solution…
fire and water damage restoration business resource
Mike Lamunyon: “I was ready to have a nervous breakdown before SFS!”
Mike reminisces on the growth of his restoration business and how Jon-Don and the SFS program have been his “Partners for Success”…
SFS Member Profile: Chavez Restoration, Inc.
Chavez Restoration Inc. continues to honor the core values of 1) doing the best job possible, 2) being the best for the task and 3) keep the customer satisfied .
Restoration: Breaking through the PSP barrier?
So how can a water damage restoration company “break through the clutter” of an adjuster’s day? How can you get him or her to focus on the superior value and savings you provide?
Creating Cheerleaders with “Magic Squares”
Let’s face it- in residential cleaning (or even more in restoration) it is all about “Putting on a show”! In this QuickTIPS we break down just why this “dog and pony show” matters so much.
How to get more water damage jobs
This water damage interview form gives a professional polish to your company while putting the customer at ease as you offer answers to all their concerns.
Divide your water losses into two “phases”
Ever get tired of one minute being a Water Loss HERO and then all of a sudden you become a GOAT! Read how Steve solved this all-too-common problem…
The owner won’t sign over the insurance check- HELP!
A recent USA Today survey says 21% of homes in the US are worth less than the mortgage. Steve tells you how to protect yourself BEFORE you start remediation on these “underwater” houses that are really flooded!
Cleaners AND restorers: Sell more protector!
Everyone can Make More Money by selling carpet protector. Steve shares an “Xactimate secret” for restoration contractors to sell more scotchgard.
Water Damage Customer Interview Form
This Water Damage Interview Form will help you (and more importantly your employees) give structure to your initial “emergency response”
Moment of Truth Restoration Checklist
This restoration “Moment of Truth” checklist structures the job so that while your employees are doing the restoration work, they are also giving the home owner positive Moments of Truth.
Al Paulsen: “I was too stubborn to cut off my ponytail!”
Before I attended SFS I was on my way to “partial retirement”. But the things I learned from the SFS program really moved it along. I now take about 16 weeks of vacation a year and the business just “keeps on keeping on”!
“What a great feeling to have more than enough work!” Eric Blessit
Eric Blessitt with All Kleen Services, LLC in Hopkinsville, KY made big changes after attending SFS. The result? More and bigger jobs with MUCH higher profits. Learn how Eric did it …
How to get plumber water damage referrals- FREE! (Part II)
Water damage expert Ivan Turner shares how he got out of of paying a King’s Ransom to plumbers. Now they happily share their referrals for free! Find out how Ivan achieved this state of Business Bliss …
How to get plumber water damage referrals- FREE!
Veteran restorer Ivan Turner has plumbers lined up to be his “Strategic Partners” AND they cheerfully refer his drying services- without getting paid a kickback! Why? Ivan’s “Plumber’s Law of Leverage”! Read on …