Did you know that the insured’s “Value Decision” is based almost entirely on the “Emotional Dynamics” of the loss?
This means you and your employees must focus on building a “relationship” with the restoration client. Why? Because when you can consistently make the policy holder happy adjusters will fight to get you on their losses!
While you as the owner or manager likely know how to “building relationships” your Technicians in the field probably need a little help!
This restoration referrals “Moment of Truth” checklist structures the job so that ALL your employees can provide positive Moments of Truth.
Steve Toburen
Restoration Moment of Truth Checklist