How do you know when to walk away from a customer?
Knowing when to walk away is critical for all service industry professionals. For restorers dealing with insureds even more so.
relationships
Get your staff up-to-speed on Insureds NOW!
IF your techs treat a devastated home the same as they do a normal residential cleaning then they will create “a disaster for your company”!
You be nice to me and I’ll be…
In business you can feel good about generously giving to others and yet ALSO be well-compensated in return. It’s called reciprocity.
The Simple “1-2 Cheerleader Punch”!
How can you make it simple for your techs to influence how the customer FEELS about them? Here’s one simple, powerful tip.
So do you play “second fiddle”? – Part 2
Business leaders work best with second fiddles who have a deep inner strength and confidence and who feel secure in their position. Second fiddles are much appreciated!
Can I rebuild my struggling restoration business?
An experienced restorer has fallen on hard times. Steve offers short and long term solutions to a difficult situation.
Are your managers trapped in the middle? – Part 1
In this two part series we’ll review how some entrepreneurs trip up their organizations by mishandling management relationships within their companies. Then we’ll discuss how to avoid these stumbling blocks.
Stop “flogging” your best employees (Part 2)
To help you avoid inadvertently “flogging” the employees who pull the hardest in your company, here are a few questions to ask yourself.
How to get more disaster restoration referrals
Are your Restoration techs focused on the “Emotional Dynamics” of the loss? You’ll make more restoration referrals with this easy checklist.
Success Profile: Chet Pharies- Lubbock, Texas
Chet Pharies whole heartedly recommends Jon-Don’s SFS training program to Restoration and Commercial companies. Your company can benefit too!
Creating Cheerleaders with “Magic Squares”
Let’s face it- in residential cleaning (or even more in restoration) it is all about “Putting on a show”! In this QuickTIPS we break down just why this “dog and pony show” matters so much.
Jon-Don’s Nick Paolella honored at Connections
Jon-Don co-founder Nick Paolella was honored at the 2012 Connections with a special Lifetime Achievement Award. Nick is legendary for his quick wit and ageless energy, but the man has hidden depths…
“Making it easier” by using pocketed folders
Give your customers personalized attention with these simple pocketed folders. This easy tweak will save time and aggravation for everyone.
Moment of Truth Restoration Checklist
This restoration “Moment of Truth” checklist structures the job so that while your employees are doing the restoration work, they are also giving the home owner positive Moments of Truth.
Your best carpet cleaner “parting lines” …
It has been well stated, “Last said- first remembered.” Steve reminds us of the need to say goodbye with a flourish!