Get your staff up-to-speed on Insureds NOW!
IF your techs treat a devastated home the same as they do a normal residential cleaning then they will create “a disaster for your company”!
IF your techs treat a devastated home the same as they do a normal residential cleaning then they will create “a disaster for your company”!
In business you can feel good about generously giving to others and yet ALSO be well-compensated in return. It’s called reciprocity.
How can you make it simple for your techs to influence how the customer FEELS about them? Here’s one simple, powerful tip.
Business leaders work best with second fiddles who have a deep inner strength and confidence and who feel secure in their position. Second fiddles are much appreciated!
An experienced restorer has fallen on hard times. Steve offers short and long term solutions to a difficult situation.
In this two part series we’ll review how some entrepreneurs trip up their organizations by mishandling management relationships within their companies. Then we’ll discuss how to avoid these stumbling blocks.
To help you avoid inadvertently “flogging” the employees who pull the hardest in your company, here are a few questions to ask yourself.
Are your Restoration techs focused on the “Emotional Dynamics” of the loss? You’ll make more restoration referrals with this easy checklist.
Chet Pharies whole heartedly recommends Jon-Don’s SFS training program to Restoration and Commercial companies. Your company can benefit too!
Let’s face it- in residential cleaning (or even more in restoration) it is all about “Putting on a show”! In this QuickTIPS we break down just why this “dog and pony show” matters so much.
Jon-Don co-founder Nick Paolella was honored at the 2012 Connections with a special Lifetime Achievement Award. Nick is legendary for his quick wit and ageless energy, but the man has hidden depths…
Give your customers personalized attention with these simple pocketed folders. This easy tweak will save time and aggravation for everyone.
This restoration “Moment of Truth” checklist structures the job so that while your employees are doing the restoration work, they are also giving the home owner positive Moments of Truth.
It has been well stated, “Last said- first remembered.” Steve reminds us of the need to say goodbye with a flourish!
Make eye contact and say hello. Sounds simple. However, many of us struggle with even the most basic people skills. Here is a simple rule to make it happen for you and your workforce.