To create true Customer Cheerleaders you must go out of your way to build a relationship with the home owner.
Building a relationship did you say … ???
If building a bond with the customer is difficult for even seasoned business owners, how can a production Technician possibly do it?
This Checklist can guide anyone through the process.
Also try the following downloads:
Commercial Moment of Truth Checklist (1255 downloads) Restoration Moment of Truth Checklist (326 downloads)