Doing a super-dooper job cleaning the customer’s carpets just isn’t enough.
To create true Customer Cheerleaders you must go out of your way to build a relationship with the home owner.
Building a relationship did you say … ???
If building a bond with the customer is difficult for even seasoned business owners, how can a production Technician possibly do it?
This Checklist can guide anyone through the process.
Steve Toburen
Also try the following downloads:
Commercial Moment of Truth Checklist (1232 downloads)
Restoration Moment of Truth Checklist (318 downloads)