The “Show and Tell” carpet cleaning pre-inspection (Video)

Create a dramatic “before-and-after” contrast with this “Show and Tell” Demo to show the customer just how great their carpets will look after cleaning. Help your customer visualize the final results and you’ll always book the job! Steve takes you step by step through his “Show and Tell” process.

More resources:

Steve’s Special Report: Carpet Cleaning Inspections that Sell!

Order your own private label spotter: Jon-Don’s Custom Label Program

Use only bright white towels for this presentation: New bright white hand towels

Making your Photo ID badges even better!

Wearing a simple photo ID badge calms your first time client’s silent fears and is a great Moment of Truth. Now Steve weighs in on how to get even more traction out of ID badges!

Cautiously addressing the client in her home

A female home owner is VERY nervous with unknown technicians working in her inner sanctum. Be aware of the clients need for control of the situation and you will “clean up” in residential carpet cleaning!

Cleaners AND restorers: Sell more protector!

Everyone can Make More Money by selling carpet protector. Steve shares an “Xactimate secret” for restoration contractors to sell more scotchgard.

Moment of Truth Restoration Checklist

This restoration “Moment of Truth” checklist structures the job so that while your employees are doing the restoration work, they are also giving the home owner positive Moments of Truth.

Can you impress your client with a flashlight?

Home owners decide if you have done a good job or a bad job based on how they FEEL about you. So the more “care and concern” you show for their home the better. Steve shares a neat little “prop” that helps you create Customer Cheerleaders!