We’ve all heard the story of the “emperor who wore no clothes”. All too often we fool ourselves into thinking we are hot stuff but the perception (and maybe the reality) of our employees is totally different. So how do we get an honest opinion of management’s (our) performance? This Procedure shows you how to see yourself through your “Employee’s Eyeglasses” …
Never doubt the power of a Negative Cheerleader in your carpet cleaning business!
Repeat customers that advocate your carpet cleaning services to others are your BEST marketing tool. On the other hand if you mess up …
As an IICRC CCT instructor I continually have to convince cleaning technicians that they need to vacuum every job. The current belief is that less than 10% of all jobs are vacuumed prior to cleaning.
