Do the job right
This little nugget is a great reminder of how important the details are when Making the Cheerleader.
systems
Chart your employees way to consistency
Use visual aids to bring your written procedures to the work area.
Sometimes the hardest thing to do is ‘reach out’ …
Much can be gained by having a non-confrontational Exit Interview with your departing employee.
SFS arrives on the Web!
Here it is boys and girls! FREE, practical, insightful advice delivered straight to you on the Internet.
Jeff Cutshall finds inspiration for VAS in the sky
Similarities between airline travel and carpet cleaning?? You better believe it!
“Winning on the Home Front” Tech Training Course
Based on Strategies for Success. Guaranteed to change the way you do business or your money back.
Healing the Loss Audio Program
Learn to connect with everyone on your speed dial, from adjusters to your staff!
Fuel costs considerations
There is no way to beat the system… But we can adjust our habits to lessen the damage.
Service on the Homefront Audio Program
A six-disk audio set designed by Steve Toburen specifically for managers looking to improve their business, become better managers, and create Customer Cheerleaders.
Lessons in Infrastructure from the 3rd world
As most SFS members know, my family and I have spent many years in the Dominican Republic doing full-time volunteer work. I always say, “A wonderful place to serve … but a horrible place to live.”
Blogging with Billy in 2009!
Hopefully your 2009 resolutions for your business haven’t already been forgotten along with those exercise and weight loss goals.