This six-disc audio set with accompanying manual is specially designed for managers of companies that pride themselves on servicing customers above and beyond the call of duty. This revolutionary program reinforces powerful, unique service engineering concepts used by industry professional, Steve Toburen, in his popular classes and learning materials, and includes the following dynamic topics:
- Discover five amazing ways to make your customers so happy, they will find more business and send it your way
- Learn to manage your staff so effectively, they will behave like owners, not just employees
- Find out how to analyze your service circle, develop your own systems and enjoy your success
- Create a world of Customer Cheerleaders so loyal, competitors cannot get to them!