“Thanks to SFS our employees are now more invested in seeing our restoration company grow. I’ve seen that giving our workforce a voice in company procedures and policy really does make a difference.”
Consistency, Systems, Procedures… making it easy to do it right. Make a first-class arrival AND tactfully sell more services to EVERY single carpet cleaning customer.
A premium Georgia carpet cleaner looks to expand into the budget cleaning market with a “parallel operation” operated with his existing staff and building. Steve isn’t real positive but would like other cleaner’s thoughts. Read and chime in …
It has been well said, “the way to the heart lies through the stomach.” Read how you can create a great Moment of Truth with a traumatized restoration client with some very memorable but “personalized” comfort food …
Does panic strike your cleaning company when the phone rings? Or even worse, have you lost your “sense of urgency” on the phone? Read how one multi-truck SFS graduate deals with the phone …
It is a no-brainer you must pick the “best” for your front line workers . How to define the best? The answers Chuck Violand provides might surprise you …
Everyone TALKS about giving “good customer service.” But few people actually DO anything about it! Change this destructive habit with this great “employee orientation” procedure. Even better, the download is FREE!
In the deluge of Paperwork your Technicians and office staff manage don’t forget to track what matters most to your customers …
Put yourself in the place of the customer to get the full picture. Then make your work shine.
Here is the third in our trilogy of free Special Reports on how to enter the very lucrative (and relatively competition free) world of regular contract commercial accounts.
Delegation is essential whether you are a small owner-operator or run a multi-truck operation. Learn the “why and how” in part two of a series I call: Delegating or Shirking? You make the call!
Use visual aids to bring your written procedures to the work area.
