The why and how of “Thank You”
A multitude of tiny MOTs combined together will create delighted Customer Cheerleaders that will produce millions of dollars in “downstream profits!”
quickTIPS
Go to Full QuickTIPS Directory
Tried and proven Techniques, Ideas, Procedures and Systems (TIPS) that have been submitted from Strategies For Success members. If you would like to join the fun you can submit your own as well!
Stop “looming” over your customer!
Respecting personal space is a no-brainer for anyone who works in the customer’s home. But just what do we mean by “respecting” this space? Steve demonstrates one factor.
Two carpet cleaning techs instead of a solo employee?
Create positive Moments of Truth for both the home owner AND your employees by scheduling two person crews for residential carpet cleaning.
Grab those “BF’s” and “PUD’s”
The power of your subconscious is huge. In fact, just temporarily putting off taking action has given me some of my very best ideas. The challenge is recording your idea once you have it. Steve gives some suggestions.
Market to “underserved” carpet cleaning sectors
Stop the insanity of trying to underprice the competition on every single job. It’s time for a new tactic. Go where no one else wants to go!
Never “bicker” over how you measure
Steve shares his tips on avoiding the needless and time-consuming “discussions” with the customer on how the work area should be measured.
Better than a business card?
It is essential to keep your business contact info in front of your customers. Here is one simple, inexpensive “in-the-home reminder” that really works.
Giving more “R&R” to your employees
The more “public” your R&R the more impact it has with an employee. Here is an easy way for clients and coworkers to publicly R&R your employees’ efforts.
Make a “day before” phone call
A “day before” Confirmation Call creates efficiency and profitability for you. Even better, it is a great positive Moment of Truth for the home owner…
Gently ‘encourage’ marginal employees to move on!
Nothing is more important to your financial future (and personal happiness) than finding stellar employees that “buy in” to your business vision.
Avoid negative cell phone Moments of Truth
You’ve worked really hard to polish your company image. Don’t let bad cell phone habits bring it down. Get started with these TIPS from the frontlines of a really successful carpet cleaning operation.
Consider part time instead of full time workers
Ready to hire your first employee? Or maybe due to expansion you are eying the possibility of hiring more. Steve highlights the benefits of using part-time help.
Got more time than money?
Steve shares the fastest, simplest, cheapest (but not the easiest) way to get more jobs.
Never “present”- RECOMMEND!
Become an expert consultant sincerely interested in solving your client’s problems and they will respond by becoming loyal (and very profitable) Cheerleader Customers.
Use “Creative Scheduling” for commercial accounts
Steve’s stack of regular commercial “Service Agreements” let him sleep much better. But he did want to SLEEP at night. Learn how Steve avoided doing late night commercial work with his “Creative Commercial Scheduling” technique!