The emotional dynamics of working in the Customer’s home or business can be truly complex. That said, many times it just comes down to good interpersonal relations. Here is one idea that may seem small and obvious but many times will have a big “return on time invested” with your customer:
If a customer asks if you would like a soft drink always accept it graciously with thanks as it makes them feel more a part of the job … and brings them closer to you.
Not only does the customer feel a part of the job, but the offering of hospitality (and the good feeling it evokes) goes all the way back to Bible times. Any time you “break bread” (or drink a Coke) with a customer the two of you become much closer and the relationship deepens. (I believe psychologists call it the “Law of Reciprocity” or something like that!) So always take the time to graciously accept whatever the customer offers you, even if it is one of those deadly holiday fruitcakes!
P.S. How do you make your customers feel part of the process? Please share your tips below in the comments.
P.P.S. One gentle request. Remember that this free QuickTIPS service depends on all our members sharing their Techniques, Ideas, Procedures and Systems. (Cute acronym, huh?) So please, drop us a line at sfs@StrategiesForSuccess.com or go to our on line form to submit your quickTIPS