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How to get carpet store’s cleaning referrals …

Homeowners are super focused on the cleaning of their carpet during its installation. And yet, why should a retailer bring up cleaning and maintenance issues on this happy day?

Think about it: “Remember, Mrs. Jones, your expensive new carpets are going to get nasty and spotted soon and you’ll need to go through the ordeal and expense of having them cleaned!” That’s right- not going to happen unless … You have a “carrot” for the flooring store to refer you. Here’s some “retailer referral” ideas:

  1. Do the old donuts/pizza/take ’em a case of beer on Friday routine. Nothing wrong with this “Bubba” approach.  After all, business is based on relationships and nothing builds a friendship faster than sharing a cold brewski together!  But what retailers really want is for you to …
  2. Give great service/ do good work. Frankly put, many cleaners don’t.  And your local carpet retailer has been burned before by referring marginal cleaners.  So you should …
  3. Prove how good you are. Offer to clean the carpet retailer’s home for free.  And then keep up the good work.  Send the carpet store copies of the glowing comment card reviews you receive from their referrals.  And always cheerfully clean up any carpet store boo-boos that happen during installation.
  4. Put your name out there. Let the carpet store give out bottles of your free Lifetime Spotter to all their customers.  Home owners are obsessed with keeping their carpets looking new when they are, well … new!  And there your logo is on the bottle of their free Lifetime Replacement Spotter.  But the very best strategy is to …
  5. “Partner up” with the carpet store. That’s right- let the retailer include a free 12 month Spot and Spill Warranty on every carpet they sell.  So why should you service their client for free?* Because 12 months later you get to remind the homeowner they are almost “out of warranty”!  And the only way to renew their “Spot and Spill Protection” is for you to clean and reapply the protector!  A guaranteed long-term customer!

*  Don’t worry about the “free spotting calls”. Our SFS members who offer this free Spot and Spill Warranty tell me less than 1% of their covered clients ever call with a spill. Those few who do usually have other work done at the same time.

Steve Toburen

PS: Partnering with carpet retailers is a perfect example of “Referral Marketing” which is exactly what our FOCUS below is all about. After all, who better to refer you than those you work with everyday? So how do YOU reach out to flooring retailers?

Every week we share a timely, practical tip like the above. So if you’re not already signed up for these FREE weekly QuickTIPS, do so now.

This week’s FOCUS: Assertive Referral Marketing

What should I give for sales referrals?

The question every customer wants to ask!

Patrick Thompson’s path to new residential clients

How to get plumber water damage referrals- FREE! (Part 1)

How to get plumber water damage referrals- FREE! (Part 2)

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A cleaner reaches out to local carpet retailers …

Download: Procedure- Initial Value Added Service Pre-Training

Download: Winning Over the “Value Shopper”

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