Motivating your techs with Customer “Report Cards”
Learn how to “double dip” from your customer feedback with a fun contest on “Making the Cheerleader”!
Getting maximum results from your comment cards
Getting customer feedback is vital for any business. Steve shares how you can get “maximum mileage” out of the time-honored Customer Comment Cards …
SFS Seminar- August, 2011 (Portland, OR)
Beautiful weather, great food and solid, experienced instructors. What more could you ask for? From the class reviews all students were very impressed…
The “Lone Ranger” Rides No More (Part I)
The image of the lonely but brave entrepreneur fighting against incredible odds is ingrained in the American psyche. Chuck Violand explains why this is so sad and unnecessary …
How Mac W. Skiver found “Sawadee” at SFS!
Mac Skiver was starting out in carpet cleaning at 58! So he didn’t have 20 years to learn from the School of Hard Knocks. See how SFS brought Mac success AND the freedom to retire in just four short years!
How do I get started in contract commercial carpet cleaning?
A San Diego carpet cleaner has some equipment but lacks experience. Even more importantly he doesn’t have any JOBS! Steve shares how to sell commercial contract carpet cleaning …
Don’t know where to start on blogging?
If you still don’t know how or why to start blogging then read a little further and get real comfortable, real fast, with a little help from Seth Godin.
Give your cleaning and restoration clients the “Royal Treatment”!
Extending “uncommon courtesy” to people doesn’t have to be complicated or flashy. But it sure can make someone “feel like a king!”
Staying up to date on the carpet manufacturing industry
Just because there is less carpet being installed these days doesn’t mean you need to hang up your wand and retire! Bill Yeadon tackles the latest rumors and facts about today’s carpet manufacturers.
How should a carpet cleaning company answer the phone?
A Baltimore carpet cleaner has a new toy! A very sophisticated phone system with all the bells and whistles. But Steve reminds him that the basics still count …
“The 20 Foot Rule”: Improving relationships.
Make eye contact and say hello. Sounds simple. However, many of us struggle with even the most basic people skills. Here is a simple rule to make it happen for you and your workforce.
Send the client a direct mail “poem” from their carpet
The kiss of death for marketing is to be “boring”. Let Big Billy Yeadon liven up your day with a direct mail love sonnet…
Avoiding the “broken machine with the client watching” nightmare!
NOTHING is worse than a non-working truck mount with the customer impatiently waiting! Here are two quick tips to keep your machine humming along and your blood pressure under control …
“What a great feeling to have more than enough work!” Eric Blessit
Eric Blessitt with All Kleen Services, LLC in Hopkinsville, KY made big changes after attending SFS. The result? More and bigger jobs with MUCH higher profits. Learn how Eric did it …
How do they make money at 7 cents per foot?
A St. Louis cleaner wonders just how her competition can actually clean carpets at such a low cents per foot rate and still stay in business.