Your employees need much more from you than a pay check. Just like your customers, employees need not only a ‘solution’ (which in your worker’s case is a pay check!) but also ‘good feelings’! So HOW can you provide these essential ‘good feelings’ to your staff?
Industry gurus use a fancy pants phrase called “empowerment through accountability”. But since I’m a down-in-the-trenches kind of guy let’s cut to the chase with a specific procedure…
Each week assign a different worker to come up with a new way to create a positive Moment of Truth for your customers. Then…
Have your employee present their idea(s) at your next weekly staff meeting. (Then heartily applaud their effort!)
This builds on my central premise which is to involve (and recognize) the people ‘closest to the action’. (Techs especially can suffer from low self-esteem and this is a great ego-building exercise!) Even better, we got some of our best ideas from this trick!
NOTE #1: This “closest to the action” strategy works in any industry. For example, my local Weight Watchers group had what they called a ‘Traveling Journal’. Each week a different group member took the book home and recorded every single dish they prepared. The following week they shared the best ones with the group. (Much applause always followed!)
Of course, when you add accountability you must find ways to track your employee’s action and results. Let’s focus on this soon!
NOTE #2: You’ll receive dozens of ‘down in the trenches’ Lead Conversion systems and Procedures in my three hour SFS: ‘Winning over your caller’ online LIVE seminar. CLICK HERE to learn more…
BTW, how do YOU make your weekly staff meeting ‘interactive’? Share your ideas in our Strategies for Success: Growing Your Business Facebook Group. (You don’t have to be a SFS graduate to join us!