Why can’t customer service always be this easy?
Everyone knows Big Billy has always been addicted to the coffee at Starbucks. Now his latest Starbucks experience has turned him into a raving fan. Future SFS attendees be warned …
Starbucks
Oh no! It is New Year’s Resolutions time!
Do these New Year’s Resolutions sound familiar- healthier food, more exercise, drink less, sending your SFS QuickTips to that slave driver Toburen? Well the Heath brothers, authors of “Switch” share 5 short tips that will make 2011 different for YOU!
Great info and it’s free
This is a great way to get all of your business information without having to buy and read a list of books. Load up that iPod and soak up some great information between jobs. And it is all free.
Starbucks: Where’s the focus?
Market leaders cannot be everything to everyone. Different customers put different value on different things. Did Starbucks miss that idea in business school? Do they know something different about their customers? Or are they just desperate?
How to Get Smart in 15 Minutes
Wouldn’t it be nice to be the president and have someone read the news for you and just tell you what you need to know?
Southwest & Starbucks
OK, OK, Steve doesn’t like American Airlines. But all airlines and all big business are not ALL bad. Let’s look at two of my favorites …