The destructive results of “Owner Arrogance”

It takes a healthy self-confidence to open and run a small business today. But Chuck Violand reminds you to not let this confidence morph into destructive pride and arrogance.

The deadly trap of “assuming” when hiring carpet cleaning/restoration managers …

Many times your job applicants aren’t liars. However, they may be “overly optimistic”. Other times they may be simply clueless! This is bad enough when hiring a new technician. But it can be disastrous for your carpet cleaning business when you take a managerial applicant’s previous work experience at face value …

Why carpet cleaners should ask “stupid questions” …

Carpet cleaning business owners can do well by taking a lesson from small children. Kids are by nature inquisitive and take in enormous amounts of information (also called “learning”) by asking questions. Sadly, as we grow older we lose this essential “growth trait”. Chuck Violand weighs in on why and how you should rekindle your curiosity and start asking some so-called “stupid questions” …