The destructive results of “Owner Arrogance”

It takes a healthy self-confidence to open and run a small business today. But Chuck Violand reminds you to not let this confidence morph into destructive pride and arrogance.

Don’t expect success if you are a “Master of the Excuse”!

As children we are really inventive when it comes to making excuses. Then as we mature we improve even more on justifying our behavior. Chuck Violand brings this dangerous crutch home to business owners. Who do we blame? Chuck says one little book can turn these negative “excuse making” actions around …

The deadly trap of “assuming” when hiring carpet cleaning/restoration managers …

Many times your job applicants aren’t liars. However, they may be “overly optimistic”. Other times they may be simply clueless! This is bad enough when hiring a new technician. But it can be disastrous for your carpet cleaning business when you take a managerial applicant’s previous work experience at face value …