Many cleaning techs are from the Millennial generation and so they expect “feedback”. Do they need to “quit whining and man up” or are your young techs correct in expecting communication from the boss? Big Billy Yeadon shares some thoughts …
Chuck Violand proves that the old saying, “The fish rots from the head down” is constantly proved true when it comes to how we hire new employees. Escape from the “employee revolving door” by avoiding the trap of “desperation hiring” …
There is a very thin line between “controlled delegation of authority”(good) and “total abdication of responsibility”(bad)! Chuck Violand has been reflecting on this struggle as he engages in his favorite hobby- baking bread!
Many times your job applicants aren’t liars. However, they may be “overly optimistic”. Other times they may be simply clueless! This is bad enough when hiring a new technician. But it can be disastrous for your carpet cleaning business when you take a managerial applicant’s previous work experience at face value …
What type of employees do you want? Easy, you say, “The very best!” Not so fast here. Chuck Violand shares how the size of your company will determine the profile of the employee you want to go “sailing” with you on some very choppy cleaning business seas!
Do you like your job? Do your techs and office staff like their jobs? Do you know OR are you afraid to ask them? Insights to both their and your motivations can give some engaging and maybe even frightening answers …
Chuck Violand has been kicking off the Strategies for Success seminar for the last couple of years reflecting on his love of boats … and how different business models are like varied boats- all of which require different skills and tactics to avoid a tragic shipwreck. So which type of boat are you skippering? Check back in frequently to see Chuck’s latest thoughts …
Picking the best people for your office staff many times means picking people that are smarter and more capable than you. This is a painful hiring process but always has good results. SFS instructor Chuck Violand explains why …
It is a no-brainer you must pick the “best” for your front line workers . How to define the best? The answers Chuck Violand provides might surprise you …
Everyone TALKS about giving “good customer service.” But few people actually DO anything about it! Change this destructive habit with this great “employee orientation” procedure. Even better, the download is FREE!
Sorry, folks, Sub-contractors cannot be “named” or “made” by you. Steve explains the folly of this approach AND what to do about it …
Are you hiring chimps for your vans? The success or failure of your company depends on your answer. Jim Collins can help.
Hiring is STILL one of our biggest challenges. Finding and keeping good workers seems to be the biggest challenge in the industry.
Meg and John Burdick have transformed their business and their marketing. Now it is time to test out their new hiring process …