The “Lone Ranger” Rides No More (Part II)
Once you build your network of “informal” business advisers it’s time to actually listen. For self-made business entrepreneurs this is often easier said than accomplished.
Chuck Violand
The “Lone Ranger” Rides No More (Part I)
The image of the lonely but brave entrepreneur fighting against incredible odds is ingrained in the American psyche. Chuck Violand explains why this is so sad and unnecessary …
Give your cleaning and restoration clients the “Royal Treatment”!
Extending “uncommon courtesy” to people doesn’t have to be complicated or flashy. But it sure can make someone “feel like a king!”
“The 20 Foot Rule”: Improving relationships.
Make eye contact and say hello. Sounds simple. However, many of us struggle with even the most basic people skills. Here is a simple rule to make it happen for you and your workforce.
WARNING! Nothing “Recedes Like Success”
One of our greatest threats is past success. Chuck shares two common “success pitfalls” for cleaners.
Treat the 3 symptoms of an ADHDM manager!
Learn the destructive tendencies of the typical Attention Deficit Hyperactive Disorder manager. If you see yourself here help is on the way!
Solutions for an ADHD owner or manager!
So are you easily distracted/impulsive/scatter-brained and/or hyper-active? Then you may be an ADHD manager and YES- Chuck Violand explains that there is hope for you!
Business ADHD: Are carpet cleaners their “own worst enemies”?
Did you start your own business because you were bored/frustrated/unemployable??? Chuck Violand warns against the “Business ADHD Leadership” trait.
The difference in “saving” vs. “investing” your time
All cleaners; technicians, managers and owner-operators can benefit from better time management. Chuck suggests cleaning professionals stop focusing on HOW to “save” time and concentrate more on WHERE they “invest” time.
Is your cleaning business a “leaky bucket”?
Is your carpet cleaning/restoration company constantly “leaking”? The first road to patching the leaks is to recognize the problem … and its cause. Chuck Violand points where to look for lost energy, profits, … you get the idea.
Don’t be a “Chief Problem Solver”- Part II
So Chuck has weighed in earlier on why you need to get out of solving every single problem for your employees. Yet you are probably already there! So how do you get out of being a “problem solving Sugar Daddy”? Follow these four steps to relief…
Avoiding the “Chief Problem Solver” trap- Part I
So how many problems did you solve for your employees yesterday? A lot? Feeling pretty good about yourself? Chuck Violand says “shame on you” if you have become the Chief Problem Solver in your company …
What can a carpet cleaner learn from the “Three Stooges?”
The “Three Stooges”? (We’re not talking about Chuck Violand, Big Billy Yeadon and Steve Toburen of SFS fame!) Nope, Chuck says that we learn how to avoid “Paralysis by Analysis” from Larry, Moe and Curly!
How NOT to hire carpet cleaning techs!
Chuck Violand proves that the old saying, “The fish rots from the head down” is constantly proved true when it comes to how we hire new employees. Escape from the “employee revolving door” by avoiding the trap of “desperation hiring” …
What can carpet cleaners learn from Honda?
Even with Honda’s high quality (and profits) their executives still aren’t happy. Why not? Chuck Violand explains and in the process you will learn a valuable lesson for your cleaning and restoration business …