Any professional can successfully deodorize one or two urine spots. But what’s a carpet cleaner to do when practically the whole carpet is contaminated with pee-pee? Big Billy to the rescue again!
Big Billy Yeadon and Steve Toburen rush to the rescue as an Atlanta cleaner faces a difficult spot on an even more challenging fabric.
Mention the word “encapsulation” and there is instant controversy. Some say “the only way to take my cleaning wand away is to pry it from my cold, dead fingers!” Other cleaners are delighted to use a unique and exciting method that gets rid of the competition. What is the real truth from “down in the trenches”?
Anti-Allergy cleanings can be a highly profitable diversification and a great niche to differentiate yourself from all the “rug-suckers” out there. OR it can turn into a finger-pointing blame game! Bill and Steve share a great line-up of treatments to use plus a little practical wisdom on pre-qualifying the job.
An industry veteran comes to Bill and Steve with some well-founded technical questions about applying protector on the job …
Big Billy Yeadon (with Steve Toburen flying wing man) kicks off a new section here at SFS.JonDon.com. Clean Talk will focus on your technical questions (and nightmares) so you can just keep on raking in the big money! Send us your puzzlers and your cleaning triumphs too! Let’s start things with some barbecue …
Nothing strikes more terror into the heart of a carpet cleaner than a beautifully cleaned berber turning ugly shades of brown! A Tucson cleaner cries for help to Steve who passes the ball to Big Billy Yeadon, a genuine technical guru.
Sometimes “simple is best”. This tip will only cost you a few bucks but may save you hundreds of dollars in carpet cleaning chemicals cost. Read on …
Cleaners and restorers can learn a lot about how to run their operations from the legendary Walt Disney. After 55 years, Disney continues to be the most visited place in America. As with so many other things in life, it is focus on the little things that makes the difference …
Here is a simple 3 question quiz that will help you understand how people buy your carpet cleaning services. Please contribute your answers and then we’ll analyze this pricing/buying topic on a deeper level …
Do you know where your employees are … right now?! Do you think you should know? Steve feels adding “Employee Accountability” to your company is essential. One way to gently “hold your employee’s feet to the fire” is to start tracking your vehicles with a GPS online service. Steve is asking for your “been there- done that” experiences …
We seldom focus on carpet cleaning equipment or cleaning techniques in SFS except when it helps us introduce the Holy Grail of “consistency” with employees working in the customer’s homes …
True or false- “Every penny counts when you are a brand new carpet cleaner.” Steve’s answer to a neophyte North Carolina, new to carpet cleaning, may surprise you. Here’s a hint: the cleaning chemical supplies you buy are not the most important factor …
SFS is all about the “Emotional Dynamics” of working in the “residential environment”. However, all these good feelings only go so far and eventually you have to get some work done! Make the most of your cleaning / restoration time with this idea.
Tom Peters may not clean carpet, but he certainly understands moments of truth. Check out the first chapter of his new book for free.