How would you respond to this article?
The Post-Customer-Service Age, Steve Yastrow says customer service is no longer a differentiator in business. Let’s hear your thoughts.
employees
Delegating or Shirking? You Make the Call! – Part II
Delegation is essential whether you are a small owner-operator or run a multi-truck operation. Learn the “why and how” in part two of a series I call: Delegating or Shirking? You make the call!
Why don’t they like me?
Have you ever wondered why your competition views you with fear, anger, hatred and/or envy? Steve weighs in with a few thoughts …
Delegating or Shirking? You Make the Call! – Part I
The word “delegate” means to “entrust, assign or transfer a task, function or power to someone else.” Usually, when an entrepreneur thinks of delegating, they immediately think they must have employees to do so. Wrong!
Struggling with a business identity crisis?
Are you tired of trying to be “all things to all men”? You aren’t the only one struggling with business identity crisis…
Use your employee’s “mugshot” …
Seeing their picture and profile on the company web page is a great ego boost for your employees. And your customers LOVE knowing ahead of time who will be coming to their home. Try this win-win method to better morale and branding.
Constantly communicate your company values
To truly be successful in a service business you must focus your employees on …CUSTOMER SERVICE!
Do I see a contradiction here?
OK, Steve, now you have me interested. On one hand a few days ago you said only give your Cheerleaders Value Added Service PLUS a hand written thank you note. But I also note you promote giving a “kickback” with the Jon-Don “Free Spotter for Life” program with Jon-Don’s Spot-Out program. Is it because you are raking in big bucks on your Spot-Out commissions????
Chart your employees way to consistency
Use visual aids to bring your written procedures to the work area.
Sometimes the hardest thing to do is ‘reach out’ …
Much can be gained by having a non-confrontational Exit Interview with your departing employee.
General Ruminations on Business Reading (Part 4)
While this is the last in a series of summaries by Bill Yeadon of his all-time favorite business books. We can be sure that there will be many more added to the list over the years to come.
Working Issues With Mom
Communication is key to good management and even more so when there is family involved.
A rant for your health
As a carpet cleaner you are invariably exposed to various “noxious substances”. Both from the cleaning agents we use AND the stuff you are taking out of the customer’s home. So WHY would you CHOOSE to expose your body to even worse products?
General Ruminations on Business Reading (Part 3)
The list of favorite books by well-read Billy continues…