The question every customer is afraid to ask!
Way back in the 50’s Bo Diddley sang a song titled “Who Do You Love?” If Bo were around today he would change the lyrics to “Who Do You Trust?”
employees
Steve’s latest Value Added Service “field trip”
Everywhere you go and every commercial transaction you make should be examined with your “Customer Eyeglasses”. For example, notice what Steve took out of a recent (and very sudden) sojourn to Brooklyn, New York …
A richer life by “courting” your people.
In his fourth and final installment of his “courtship series”, SFS Instructor Chuck Violand expounds on the true riches to be found in business and (no surprise here!) they have nothing to do with money!
Seeing is Believing
Your employees can be wonderful Cheerleaders for your company and services. Here is one idea to help them become more vocal in advocating add-on sales.
Now the “courtship” is getting serious!
SFS Instructor Chuck Violand reflects on how to win your employee’s hearts in Part III of his “courtship” series …
The “Courting” Process Continues …
Chuck Violand reflects on the “filtering process” we go though both in a courtship and in attracting the “right people” we want to do business with …
How and where do I find temporary fire restoration workers?
Finding quality people that are interested in on call work is challenging one Colorado restorer. Steve shares an answer that worked in his company …
Help your employees “do good” in the community
Can you combine your workforce and charity for good feelings? Here is one idea.
Avoiding cleaning business burn out …
Soooo … Feeling a bit tired, discouraged, beat-up-on-by-life, etc? You’re not alone. Jon-don’s VAST Coordinator, Jeff Cutshall, has a few burn-out cures …
Are you burning out cleaning???
Jon-Don’s “Value Added Service for Technicians” seminar coordinator, Jeff Cutshall, shares a semi-humorous take on signs of impending burnout. Over the years Jeff has culled these symptoms from his students and your employees …
“So how long is it going to take?”
Steve waxes nostalgic when asked about his “success time-line” and then shares a few bone-headed mistakes he made over the years so you can avoid them!
Fear of the “Franchise Onslaught”!
It is so easy to get intimidated by the “big boys”. But Steve explains that there is a silver lining to this very scary cloud …
Should I make him a sub-contractor?
Sorry, folks, Sub-contractors cannot be “named” or “made” by you. Steve explains the folly of this approach AND what to do about it …
“The right people in the right seats”
Are you hiring chimps for your vans? The success or failure of your company depends on your answer. Jim Collins can help.
Extra-curricular activities create family feeling …
Families that play together, stick together. And my guess is you want your employees to “stick”. Here are some thoughts on exactly how to accomplish this …