College can be a wonderful gift and a great opportunity. OR it can be a four, five or six year party that wastes time and money. After reading a New York Times article Steve reflects on today’s cleaning workforce …
Do you know where your employees are … right now?! Do you think you should know? Steve feels adding “Employee Accountability” to your company is essential. One way to gently “hold your employee’s feet to the fire” is to start tracking your vehicles with a GPS online service. Steve is asking for your “been there- done that” experiences …
As carpet cleaning or restoration operation owners we love to bellyache about how “you can’t find good people anymore”! But as Chuck Violand explains, could it be that the fickle finger of guilt points more at us as small business owners and our abdication of our responsibilities as the skipper to develop our crew? Read on …
What do Rock & Roll, Toto, and Facebook have to do with your cleaning business? Value conscious customers!! Big Billy Yeadon advises carpet cleaners to keep an eye on their company image in this new economic climate. So how and what are you contributing to your community?
What type of employees do you want? Easy, you say, “The very best!” Not so fast here. Chuck Violand shares how the size of your company will determine the profile of the employee you want to go “sailing” with you on some very choppy cleaning business seas!
Do you like your job? Do your techs and office staff like their jobs? Do you know OR are you afraid to ask them? Insights to both their and your motivations can give some engaging and maybe even frightening answers …
SFS is all about the “Emotional Dynamics” of working in the “residential environment”. However, all these good feelings only go so far and eventually you have to get some work done! Make the most of your cleaning / restoration time with this idea.
Tom Peters may not clean carpet, but he certainly understands moments of truth. Check out the first chapter of his new book for free.
You would never knowingly hire a heroin addict, would you? And yet you are allowing another equally insidious addiction to continue without trying to stamp it out. Steve shares one sure-fire (but very painful) “tough love” approach …
Check out these 10 questions that just may keep you from joining the 80% of start-up businesses that fail within their first decade. Then share with your fellow board members other vital questions that have kept you safe, sane and profitable …
Get the inside scoop on how your employees see your company and more importantly … their BOSS. (Which of course means YOU!) How to find out this vital (but possibly uncomfortable) information? Read on …
Chuck Violand points out that the most brilliant business advice can destroy your company IF implemented at the wrong time or in an impulsive manner. Read how to avoid the very dangerous “E-Drift” syndrome …
Picking the best people for your office staff many times means picking people that are smarter and more capable than you. This is a painful hiring process but always has good results. SFS instructor Chuck Violand explains why …
It is a no-brainer you must pick the “best” for your front line workers . How to define the best? The answers Chuck Violand provides might surprise you …
Everyone TALKS about giving “good customer service.” But few people actually DO anything about it! Change this destructive habit with this great “employee orientation” procedure. Even better, the download is FREE!