Make it easy for your workforce to enchant the home owner. And yes, appearances DO matter! With this simple technique you can remind your people to see themselves through the eyes of their customer.
Most cleaning business owners believe that their workforce would perform better if only they could pay their people more. In other words, better monetary rewards = motivated employees. Motivation guru Dan Pink reveals why this is a flawed assumption.
Make eye contact and say hello. Sounds simple. However, many of us struggle with even the most basic people skills. Here is a simple rule to make it happen for you and your workforce.
A Buffalo, NY owner-operator muses on how to fairly pay his first full-time employee. Steve shares some important Compensation Principles …
IF you are going to hire employees you must “do it right”. Steve shares one great tip on where to find them …
Many cleaning techs are from the Millennial generation and so they expect “feedback”. Do they need to “quit whining and man up” or are your young techs correct in expecting communication from the boss? Big Billy Yeadon shares some thoughts …
Today’s cleaning industry employee wants more than just a paycheck. Steve shares ideas how to promote a fun-loving family atmosphere.
SFS Member Travis Popp reminds us to keep an eye on the details. Your company vehicles are a reflection of your cleaning and restoration company. Give them the respect they deserve with a simple and easy touch up.
Chuck Violand proves that the old saying, “The fish rots from the head down” is constantly proved true when it comes to how we hire new employees. Escape from the “employee revolving door” by avoiding the trap of “desperation hiring” …
How can you motivate your techs to use on-site marketing efforts? Steve shares how he super-charged his employees to place carpet cleaning door hangers
It is just one of the cleaning industry’s “eternal questions”. Where is the “sweet spot” in compensating my employees? What is the simplest and most cost effective way to motivate technicians while still letting the company make a profit? Steve shares a few thoughts with a Richmond, VA carpet cleaner …
There is a very thin line between “controlled delegation of authority”(good) and “total abdication of responsibility”(bad)! Chuck Violand has been reflecting on this struggle as he engages in his favorite hobby- baking bread!
Cleaners and restorers can learn a lot about how to run their operations from the legendary Walt Disney. After 55 years, Disney continues to be the most visited place in America. As with so many other things in life, it is focus on the little things that makes the difference …
Are you enjoying the lifestyle benefits of living in the countryside? GREAT! This small town carpet cleaner asks, “Can I build a ‘real business’ in a market base of only 30,000 people?” Steve shares how he did it …
College can be a wonderful gift and a great opportunity. OR it can be a four, five or six year party that wastes time and money. After reading a New York Times article Steve reflects on today’s cleaning workforce …