Where is their sense of urgency? Part II
Now I’m not going to flog my sojourn down in the trenches of remodeling but let me share one anecdote that includes a lesson for all of us in the service industries.
first impression
Where is their ‘sense of urgency’?
Watch it, folks. Steve is off on one of his rants about customer service and this time he is more fired up than usual …
Take action with an “attitude of care and concern” when the customer speaks
How can you build a “caring attitude” into your cleaning company’s “communication infrastructure”? First things first- LISTEN! Second, take action. Here’s how…
Which Test Won?
You are creating package pricing brochure for your company. Do you want high price to low or the opposite?
Well you are about to find out……
What’s It Going to Take to Persuade You?
Big Billy introduces us to the man who is the acknowledged master of influence and persuasion. Read 5 examples of how persuasive ideas can help your business …
No longer a “Man’s World”
It is simple. Anyone over the age of five should realize that men and women are very different! Let me count the ways …
Jeff Cutshall finds inspiration for VAS in the sky
Similarities between airline travel and carpet cleaning?? You better believe it!
“Winning on the Home Front” Tech Training Course
Based on Strategies for Success. Guaranteed to change the way you do business or your money back.
Healing the Loss Audio Program
Learn to connect with everyone on your speed dial, from adjusters to your staff!