All of Steve’s Bleeding Hearts Club responses at a glance.
Steve Toburen
We’ve all been there … Your best employee quits without notice at the worst moment possible! And our latest job includes a “customer from hell”. And now you’re afraid to even open that official looking and ominous letter from the IRS! Don’t feel like the Lone Ranger! All these nightmares (and worse) have happened to all of us at some point or another.
Wouldn’t it be great if expert help was available at the click of a mouse? So review all the sob stories found here first. Then give us a chance to help your own unique problem …
- A cleaner reaches out to local carpet retailers ... - January 18, 2010
- A wounded carpet cleaner's cry for help ... - February 5, 2010
- Are carpet cleaning door to door sales calls worth my time? - June 7, 2010
- As a "just starting out" carpet cleaner should I buy expensive or low cost cleaning chemicals? - April 1, 2010
- Buying a business versus "starting from scratch"? - September 22, 2009
- Can I build a "Honda/Accura" carpet cleaning business model? - March 8, 2010
- Can I charge a premium for after hours commercial cleaning work? - January 7, 2010
- Can I increase my profit on carpet cleaning sales by peddling carpet spotter? - July 29, 2010
- Can I make it in this market? - May 21, 2009
- Carpet cleaning technician pay- commission vs. hourly? What to do? - July 26, 2010
- Commercial proposal butterflies ... - September 7, 2009
- Commercial Sales Wardrobe - April 20, 2009
- Crossroads of Expansion - March 9, 2009
- Crying the motel blues here in Tupelo - April 6, 2009
- Do I see a contradiction here? - May 28, 2009
- Do we need to personally call back every single carpet cleaning job? - April 22, 2010
- Dog puke and Spot Out- a volatile combination? - May 11, 2009
- Don't get caught in the middle between the adjuster and the property owner ... - February 8, 2010
- Fear of the "Franchise Onslaught"! - August 24, 2009
- Goods versus services? Wassup wit dis? - May 7, 2009
- High or low pricing- which way to go? - October 12, 2009
- How and where do I find temporary fire restoration workers? - October 1, 2009
- How can I calm a frazzled customer with a water damaged home? - March 4, 2010
- How can I get more water damage restoration jobs? - January 21, 2010
- How can I get my carpet cleaning techs to upsell? - January 14, 2010
- How can I help? Should I? - July 6, 2009
- How can I reach out to my "straying" carpet cleaning clients? - July 12, 2010
- How can I set my carpet cleaning service apart from the rest? - May 13, 2010
- How can I target the right age group for residential carpet cleaning? - January 4, 2010
- How can my janitorial service not get blamed for unlocked doors? - July 19, 2010
- How should I price my cleaning work? - January 25, 2010
- How to avoid getting hung out to dry on commercial carpet cleaning without a key ... - February 25, 2010
- Hungry for Commercial Accounts? - April 27, 2009
- I think I need a partner ... - August 31, 2009
- I'm getting beat up on this upholstery cleaning job! - February 15, 2010
- Internet scam or innovative on-line marketing? - October 26, 2009
- Intimidated by residential carpet cleaning! What to do? - June 28, 2010
- Is there a down-side to the "Five Around" door hangar concept for carpet cleaners? - February 18, 2010
- Just getting into business ... - September 14, 2009
- Just starting and a bit scared ... - May 18, 2009
- Leaving a void on the truck ... - December 14, 2009
- Letters for Commercial? - April 13, 2009
- Longing for a good night's sleep ... - October 29, 2009
- Mobile Phone Frustration - March 30, 2009
- Non-Repeating Cheerleader - March 16, 2009
- OK in OK? - November 12, 2009
- One carpet cleaner's house building odyssey after attending "Strategies for Success" ... - December 28, 2009
- One tech or two on our carpet cleaning trucks? - July 8, 2010
- Perplexed in Springfield - May 4, 2009
- Profits in Trauma? - December 8, 2009
- Ready to tear my hair out ... - August 1, 2009
- Scared by the "big bid"? - December 21, 2009
- Should carpet cleaners accept credit cards? - April 12, 2010
- Should carpet cleaners advertise in the "services section"? - December 24, 2009
- Should I "stoop to the level" of my cut-throat carpet cleaning competitors? - July 22, 2010
- Should I go with a "one stop package" carpet cleaning "business opportunity"? - February 11, 2010
- Should I make him a sub-contractor? - August 20, 2009
- Should I start out hitching a ride as a sub-contractor cleaner? - May 31, 2010
- Should I wear a bow tie when cleaning? - November 2, 2009
- Sick and Tired of PRICE, PRICE, PRICE in Milwaukee - March 2, 2009
- So can my carpet cleaning business gross 700K per year in my 30,000 person market base? - May 28, 2010
- So how long is it going to take? - September 3, 2009
- So what all can I "up-sell" to the home owner? - July 17, 2009
- So what do you have against structural reconstruction in fire damage restoration? - January 28, 2010
- Steve, I'll take anything ... - November 30, 2009
- Struggling with a business "identity crisis"? - June 26, 2009
- Thanking the home owner after a water loss? - December 31, 2009
- The world of steady, profitable commercial work is really tempting me! - June 30, 2010
- Timidly entering the commercial arena ... - August 17, 2009
- Tired of the "your carpet cleaning prices are too high" objection? - May 24, 2010
- Too high? Too low? HELP! - October 8, 2009
- Turning the tables on those pesky "Price Shoppers"! - September 24, 2009
- Welcome to a great industry ... - November 5, 2009
- What can I do to pay the bills till my carpet cleaning business kicks in? - March 18, 2010
- What freebies should I give my carpet cleaning customers? - June 10, 2010
- What is "great customer service"? - September 28, 2009
- What is the survival rate of new carpet cleaning start-ups? - May 3, 2010
- What percentage of your carpet cleaning business is "repeat"? Are you sure? Really? - March 1, 2010
- What pitfalls are there in buying a carpet cleaning business? - February 1, 2010
- What should I give for referrals? - May 25, 2009
- What to Do? Part II - June 18, 2009
- What to do? What to do? - June 11, 2009
- When should I move my owner-operator carpet cleaning operation out of my house? - April 14, 2010
- Where is the REAL (and easy) money? - October 15, 2009
- Who knew selling carpet cleaning to restaurants could be so easy? - June 17, 2010
- Why and how to promote Scotchgard on your website - July 15, 2010
- Why don't they like me? - July 10, 2009
- Why won't my wife get on board with my new carpet cleaning venture? - March 25, 2010
- Will incorporating protect me legally? - May 14, 2009
- Working Issues With Mom - March 23, 2009
- Worried About Unemployment Claims ... - June 22, 2009
Ok so I am new to this site but have read and learned so much already. I think I have a bleeding heart question. I studied the carpet cleaning on and off for 10 years. I fially went out and self purchased my outfit. I was doing really well when I lived in California and now I have relocated. I am haveing a hard time getting my business back on its wand. I have went to many commercial and apartment complexes as well as lots of advertisement. No Luck!!! Most of them already have their perfered cleaners and dont want to change. I also see all these vans driving around advertising cheap carpet cleaning $10.00 a room. So do I stoop to their level and be happy I am getting business or do I sit back and wait???
Looking for help
Extreme clean,
We are working on a more complete reply for you but in the meantime check out these specific resources that may get you headed in the right direction:
Do sub-contracting work
Keep your cash flow up
Tweak your door to door sales
Five around with Spot-out
Use a phone script to avoid the “price wars”