All the SFS Instructor’s Blog posts in order of appearance:
- Stay Focused!!!
- A richer life by “courting” your people.
- Now the “courtship” is getting serious!
- The “Courting” Process Continues …
- Never Stop Courting
- Paging Vince Lombardi
- Respect? You have to earn it first!
- The dangers of “carcass feeding” in your cleaning/restoration business
- The hardest phrase to utter …
- Build morale with “Date Night” certificates!
- Show me the big, easy money …
- Maintenance plans for steady income
- So is the “Principle of Reciprocity” manipulative?
- “Hiring blind” can be a good thing
- How your carpet cleaning or restoration company can not only survive but prosper with “Situational Awareness”!
- The best way to train techs in customer service
- Video: How to ‘convert’ a complaining customer
- What is your biggest ‘Business Struggle’?
- SFS: ‘Winning over your caller’ online LIVE seminar!
- WHY you must get rid of ‘Marginal Workers’ in your company.
- PLEASE offer more ‘ASO’s’ than just protector!
- The life you save may be your own! (Or your customer’s life!)
- The SFS ‘3-Legged Stool’ Business Model
- Kudos to a great Seattle SFS: ‘Business Transformation’ Group!
- Time to “Git ‘er done”!
- The Customer Comes Second!
- Step by step guide to put a price on your cleaning business!
- I sold my restoration company for 22 times MORE than I paid for it!
- New format for Weekly QuickTIPS
- How to get paid BEFORE your client “disappears”
- Affluenza … no one is immune! – Part 3
- Affluenza … where does it start? – Part 2
- Affluenza … are you infected? – Part 1
- Mind YOUR business
- Core Principle #1: “Goods” vs. “services”
- David Pollay’s “The Law of the Garbage Truck”
- How should I write up an encapsulation proposal?
- Alpha talk
- It ain’t easy out there – #1
- Never give in! – Part 2
- Never give in! – Part 1
- So are we done with “belching at the table”? – Part 5
- Brave enough to “belch at the table”? – Part 4
- Are your employee’s “belches” growing? – Part 3
- Do your employees need to “belch at the table”? – Part 2
- Are your employees willing to “belch at the table”? – Part 1
- Are you loved?
- Living Respectfully – Part 2
- Living Respectfully – Part 1
- Business Bullies – Part 4
- Business Bullies – Part 3
- Business Bullies – Part 2
- Business Bullies – Part 1
- Somebody always pays- Part 2
- Somebody always pays- Part 1
- Stay hungry, stay foolish – Part 2
- Stay hungry, stay foolish – Part 1
- Should you check your Google rankings?
- So do you play “second fiddle”? – Part 2
- Should “second fiddles” be ashamed of their position? – Part 1
- These days Google Organic just makes more sense than Google Places
- Escaping Groundhog Day Management – Part VIII
- Escaping Groundhog Day Management – Part VII (Discipline)
- Escaping Groundhog Day Management – Part VI (Discipline)
- April Showers Bring… Customer Appreciation Days!
- Escaping Groundhog Day Management – Part V (Discipline)
- Escaping Groundhog Day Management – Part IV (Focus)
- Escaping Groundhog Day Management – Part III (Focus)
- Escaping Groundhog Day Management – Part II (Focus)
- Escaping Groundhog Day Management – Part I
- When is a 99% failure rate considered good?
- So are you being hurt by “Business Barnacles”?
- Getting paid in restoration insurance losses
- Alignment and Execution – Part 3
- Alignment and Execution – Part 2
- Alignment and Execution: Are you an “aligned” gazelle? (Part 1)
- Are your managers trapped in the middle? – Part 2
- Are your managers trapped in the middle? – Part 1
- yp.com for Cleaners & Restorers: Getting Started
- Maturing gracefully in business- Part 4
- Maturing gracefully in business- Part 3
- Maturing gracefully in business- Part 2
- Maturing gracefully in business- Part 1
- Leading your Cleaning/Restoration Business- Part II
- Yahoo! Local Listings for Cleaners & Restorers: Getting Started
- Leading your Cleaning/ Restoration Business- I
- Finally! Fun and profits from Facebook?
- The “Do’s & Dont’s” of business cards
- Angela’s Spaghetti Sauce (Part 2)
- Angela’s Spaghetti Sauce (Part 1)
- Is this considered breach of contract?
- Angie’s List for Cleaners & Restorers: Getting Started
- Changing the focus in your company
- Bing for Cleaners & Restorers: Getting Started
- Will you “focus” on your people?
- Should you play “Simon says” in business?
- Foursquare for Cleaners & Restorers: Getting Started
- What is a true “Landing Page”? (And why should I care?)
- Stop “flogging” your best employees (Part 2)
- Yelp for Cleaners & Restorers: Getting Started
Steve,
just wanted to tell you that I have already started implementing many of your suggestions in the SFS class that was held in Salem, NH this past week. That was the best class i have taken for my business yet…..
Thank your team for me,
Michael Lalime
First Response Cleaning and Restoration
http://www.firstresponsecleaning-restoration.com
Thank you, Mike. Salem was a great class- even with the Truck Mount from Hell screaming outside! You are going to do great and do it even faster with the tools SFS has given you.
Steve
PS Just a tiny correction. I’m just one member of a very talented team at SFS. If we “belong” to anyone I’d nominate Papa Nick. He is the man who has funded this vision for the last 15 years AND is the guy who signs our checks! 🙂