All of Steve’s Bleeding Hearts Club responses at a glance.
We’ve all been there … Your best employee quits without notice at the worst moment possible! And our latest job includes a “customer from hell”. And now you’re afraid to even open that official looking and ominous letter from the IRS! Don’t feel like the Lone Ranger! All these nightmares (and worse) have happened to all of us at some point or another.
Wouldn’t it be great if expert help was available at the click of a mouse? So review all the sob stories found here first. Then give us a chance to help your own unique problem …
- How can I get feedback from commercial jobs?
- “After 20 years should I convert to a franchise?”
- She wants me to “price match”! Help!
- Cell phone use by janitorial employees?
- How can I increase the cleaning frequency of our accounts?
- Beautiful business! So how do I find a buyer?
- How to “convert” a big cleanup into a regular contract account
- Selling the BIG property management accounts?
- Commercial carpet cleaning confusion?
- How to deal with “I wanna a price now” callers!
- How can I “work” my 70 year data base of installed carpets?
- “Help! How do I deal with a business slow down?”
- What equipment should I buy with $8,000.00 for a carpet cleaning start-up?
- How can I overcome inertia in commercial sales?
- Burning out with janitorial in New Zealand!
- Can a carpet cleaner survive in a rural area?
- How can I keep these “inherited” carpet cleaning customers?
- “Steve, what if you could do it all over again?”
- Should I Hire Techs or Stick to Cleaning Myself?
- “I’m hitting a road block on implementing the ‘Stay Beautiful’ program!”
- After 15 years as a “Lone Wolf” carpet cleaner, should I expand?
- So should I ask to put up a carpet cleaning “yard sign”?
- My big cleaning business just isn’t fun anymore!
- Sick of being “on-call” 24-7 for water damage losses?
- Getting beat up on regular commercial cleaning contracts?
- Crying the hotel blues here in Tupelo
- Who knew selling carpet cleaning to restaurants could be so easy?
- Tired of the “your carpet cleaning prices are too high” objection?
- What can a carpet cleaner present at a “ladies club” meeting?
- Letters for Commercial?
- How can I reach out to my “straying” carpet cleaning clients?
- How soon can I “escape” my carpet cleaning business?
- What is the survival rate of new carpet cleaning start-ups?
- What to do with the tables and chairs in restaurant carpet cleaning?
- Will incorporating protect me legally?
- Profits in Trauma?
- Is there a down-side to the “Five Around” door hanger concept for carpet cleaners?
- Turning the tables on those pesky “Price Shoppers”!
- Internet scam or innovative on-line marketing?
- Hungry for Commercial Accounts?
- High or low pricing- which way to go?
- Sick and Tired of PRICE, PRICE, PRICE in Milwaukee
- Welcome to a great industry …
- What is “great customer service”?
- Perplexed in Springfield
- Buying a business versus “starting from scratch”?
- Commercial Sales Wardrobe
- Worried About Unemployment Claims …
- A “Disloyal” Cheerleader?
- Just starting and a bit scared …
- Steve, I’ll take anything …
- Should I hire techs for carpet cleaning or just go it alone?
- So what all can I “up-sell” to the home owner?
- Timidly entering the commercial arena …
- Longing for a good night’s sleep …
- I think I need a partner …
- Leaving a void on the truck …
- Ready to tear my hair out …
- How can I help? Should I?
- Don’t get caught in the middle between the adjuster and the property owner …
- Why and how to promote Scotchgard on your website
- Should I “stoop to the level” of my cut-throat carpet cleaning competitors?
- A wounded carpet cleaner’s cry for help …
- Can I charge a premium for after hours commercial cleaning work?
- Crossroads of Expansion
- How can I incorporate the pre-paid “Stay Beautiful” program into rentals?
- Scared by the “big bid”?
- Carpet cleaning technician mobile phone frustrations
- How can I calm a frazzled customer with a water damaged home?
- What freebies should I give my carpet cleaning customers?
- How can I reward productive employees?
- How can I get my carpet cleaning techs to upsell?
- How to avoid getting hung out to dry on commercial carpet cleaning without a key …
- Intimidated by residential carpet cleaning! What to do?
- So should we wear shorts?
- How can I “step away” from my business?
- Should I change over and pay commission?
- Collection strategies on past due accounts?
- One great ‘sweet spot’ for commercial work!
- How do I set up a compensation plan?
- Can I help others AND my company at the same time?
- A San Diego cleaning and restoration contractor wants out…
- A desperate carpet cleaners cry for help!
- Can I be successful as a part time retired person?
- How can I improve my residential carpet cleaning growth?
- How can I speed up production?
- Should I switch and pay techs on commission?
- What can I do with my high labor overhead?
- How do you know when to walk away from a customer?
- How to improve commercial cleaning program proposals?
- Can I (should I?) start a restoration company again?
- How can I hire a salesperson for commercial accounts?
- How can I compete with the dreaded preferred vendor?
- How can I avoid “wacko” clients after buying a carpet cleaning business?
- Mitigation versus structural re-construction?
- What to do when a commercial prospect “puts you off”…
- What is my “business good will” worth?
- How should I bonus my techs on their “Additional Service Options”?
- What should I include in an “agent introductory letter”?
- Can you give me any brochure ideas?
Ok so I am new to this site but have read and learned so much already. I think I have a bleeding heart question. I studied the carpet cleaning on and off for 10 years. I fially went out and self purchased my outfit. I was doing really well when I lived in California and now I have relocated. I am haveing a hard time getting my business back on its wand. I have went to many commercial and apartment complexes as well as lots of advertisement. No Luck!!! Most of them already have their perfered cleaners and dont want to change. I also see all these vans driving around advertising cheap carpet cleaning $10.00 a room. So do I stoop to their level and be happy I am getting business or do I sit back and wait???
Looking for help
Extreme clean,
We are working on a more complete reply for you but in the meantime check out these specific resources that may get you headed in the right direction:
Do sub-contracting work
Keep your cash flow up
Tweak your door to door sales
Five around with Spot-out
Use a phone script to avoid the “price wars”
Thank you steve , last Friday I sold my maintenance program for customers for to clean carpet , now 3 times a year and they want to pay monthly , thank you for everything 🙂