The “I say .. they do” myth (Part 1)
Chuck addresses a few of the underlying causes of the “bottleneck” between what we ask for AND what actually gets done in our companies.
Chuck Violand
The context of “free”
Whether it’s “free air” or free speech or freedom of choice, each freedom has a “cost/benefit ratio”.
“Success starts in your head” (Part 3)
Chuck Violand says we are all products of our parent’s attitudes about money and wealth. But maybe it is time you “grow up” and break free!
“Success starts in your head” (Part 2)
Many restoration owners get derailed in their search for success. Why? Chuck goes deep inside the human psyche for answers that we can use everyday.
“Success starts in your head” (Part 1)
In nearly 20 years of working with small business owners I’ve discovered this much: The root of profitability is deeply embedded between the ears of the owner.
Solid decisions- NOT “wishful thinking” (Part 4)
With this part 4 I’m finally done pontificating about the “Curse of Wishful Thinking”. But my final “wishful thinking” trap may be the most dangerous of all …
Solid decisions- NOT “wishful thinking” (Part 3)
Can a small business owner be toooo optimistic in their view of future sales? You better believe it! Chuck warns us of the dangers in “gonna sales.”
Solid decisions – NOT “wishful thinking” (Part 2)
Chuck reminds us to make an honest assessment of our clients and then have the courage to fire the ones that are “non-performing”…
Solid decisions-not “wishful thinking”(Part 1)
Facing the real data in your business frequently means somebody is going to have to make some tough decisions. Since you’re the guy who signs the checks- that “somebody” is probably YOU!
The Three A’s – Part 3: Affability
Are you nice to your customers? Who isn’t? But are you affable? In the speed of today’s business world being pleasant, friendly or sociable is a luxury many business owners feel that they just can’t afford. Chuck reviews why cleaners and restorers need a little bit of “bedside manner”.
The Three A’s – Part 2: Accessibility
If you are in Emergency Disaster Restoration 24-7 “accessibility” is a no-brainer. But what about the average cleaner? Who should he or she be accessible to? Chuck adjusts our Customer’s Eyeglasses…
The Three “A’s” – #1 Ability
Chuck Violand is sure you know HOW to perform the work you offer. The real question is, how can you communicate your expertise to your customers? Check out these recommendations.
The Story of Smith and Jones
Chuck Violand explains what you can learn from a corporate struggle within one of America’s largest corporations.
Don’t disrespect “followership”- Part 2
“Followership” plays an important role in being an effective leader. Chuck Violand shares three more suggestions to help you develop your followership skills.
Don’t disrespect “followership”- Part 1
While leadership is all the rage, Chuck Violand thinks it’s time to build a case for followership. After all, following is a critical component of being an effective leader.