Fear of the “Franchise Onslaught”!
It is so easy to get intimidated by the “big boys”. But Steve explains that there is a silver lining to this very scary cloud …
carpet cleaning technician
Should I make him a sub-contractor?
Sorry, folks, Sub-contractors cannot be “named” or “made” by you. Steve explains the folly of this approach AND what to do about it …
“The right people in the right seats”
Are you hiring chimps for your vans? The success or failure of your company depends on your answer. Jim Collins can help.
Extra-curricular activities create family feeling …
Families that play together, stick together. And my guess is you want your employees to “stick”. Here are some thoughts on exactly how to accomplish this …
How the Mighty Fall
You may think that Jim Collins’ book How the Mighty Have Fallen does not pertain to you. Are you sure? Are you and your employees still 100% committed to the core beliefs and values you stated during your startup? Take 10 minutes and find out.
How would you respond to this article?
The Post-Customer-Service Age, Steve Yastrow says customer service is no longer a differentiator in business. Let’s hear your thoughts.
Delegating or Shirking? You Make the Call! – Part II
Delegation is essential whether you are a small owner-operator or run a multi-truck operation. Learn the “why and how” in part two of a series I call: Delegating or Shirking? You make the call!
Why don’t they like me?
Have you ever wondered why your competition views you with fear, anger, hatred and/or envy? Steve weighs in with a few thoughts …
Delegating or Shirking? You Make the Call! – Part I
The word “delegate” means to “entrust, assign or transfer a task, function or power to someone else.” Usually, when an entrepreneur thinks of delegating, they immediately think they must have employees to do so. Wrong!
Struggling with a business identity crisis?
Are you tired of trying to be “all things to all men”? You aren’t the only one struggling with business identity crisis…
Use your employee’s “mugshot” …
Seeing their picture and profile on the company web page is a great ego boost for your employees. And your customers LOVE knowing ahead of time who will be coming to their home. Try this win-win method to better morale and branding.
Constantly communicate your company values
To truly be successful in a service business you must focus your employees on …CUSTOMER SERVICE!
Why do I bother? Part II
OK, I justly flogged AA a few hours ago. But what can YOU learn from their pompous, patronizing and totally wrongheaded approach toward recuperating from a service disaster? (By the way, this has been very cathartic! I feel much better now!)
Why do I bother?
IF your customer takes the time and effort to complain, don’t ignore them and NEVER patronize them. You might even actually LISTEN and learn some valuable stuff. American Airlines just hasn’t got the message.
Door hangers: Just because they’re a great “old” idea won’t make them happen!
Many, many cleaners have success with door hangers. Motivating your carpet cleaning techs to actually distribute them is another story. So how do you “git ‘er done” when you have recalcitrant employees?