How to avoid the ‘Boiling Frog’ syndrome in your company
SFS instructor Chuck Violand shares ideas on how to maintain the excitement, sense of urgency and yes, the sheer joy you had in the start-up phase of your company …
carpet cleaning technician
Does your business suffer from “Boiling Frog Syndrome”?
Chuck Violand reflects on the sad fact that most small enterprises are not destroyed by fierce competition or outside forces such as a sour economy. No, the rot comes from within. Read on for an orientation on this insidious danger …
Should I wear a bow tie when cleaning?
A Pennsylvania tech wants to add a bit of pizzazz to his “cleaning presentation”. His boss (being from the “old school” isn’t so sure. “New School Steve” shares his thoughts plus a couple of hints …
Steve’s latest Value Added Service “field trip”
Everywhere you go and every commercial transaction you make should be examined with your “Customer Eyeglasses”. For example, notice what Steve took out of a recent (and very sudden) sojourn to Brooklyn, New York …
Exploiting Chaos
Chaos sounds horrible. It brings to mind historic events such as the fall of Saigon or 9/11 and the horrors that ensued. But chaos can also lead to opportunity. In fact there is a Chinese symbol that stands for danger but also means opportunity. Which one will you choose?
A richer life by “courting” your people.
In his fourth and final installment of his “courtship series”, SFS Instructor Chuck Violand expounds on the true riches to be found in business and (no surprise here!) they have nothing to do with money!
Seeing is Believing
Your employees can be wonderful Cheerleaders for your company and services. Here is one idea to help them become more vocal in advocating add-on sales.
Now the “courtship” is getting serious!
SFS Instructor Chuck Violand reflects on how to win your employee’s hearts in Part III of his “courtship” series …
The “Courting” Process Continues …
Chuck Violand reflects on the “filtering process” we go though both in a courtship and in attracting the “right people” we want to do business with …
How and where do I find temporary fire restoration workers?
Finding quality people that are interested in on call work is challenging one Colorado restorer. Steve shares an answer that worked in his company …
Help your employees “do good” in the community
Can you combine your workforce and charity for good feelings? Here is one idea.
Never Stop Courting
Chuck Violand explores the similarities between the relationship of a courting couple and you with your employees, customers, suppliers, and other business “partners” who support you every day.
Avoiding cleaning business burn out …
Soooo … Feeling a bit tired, discouraged, beat-up-on-by-life, etc? You’re not alone. Jon-don’s VAST Coordinator, Jeff Cutshall, has a few burn-out cures …
Are you burning out cleaning???
Jon-Don’s “Value Added Service for Technicians” seminar coordinator, Jeff Cutshall, shares a semi-humorous take on signs of impending burnout. Over the years Jeff has culled these symptoms from his students and your employees …
“So how long is it going to take?”
Steve waxes nostalgic when asked about his “success time-line” and then shares a few bone-headed mistakes he made over the years so you can avoid them!