NOTHING is worse than a non-working truck mount with the customer impatiently waiting! Here are two quick tips to keep your machine humming along and your blood pressure under control …
Speed your work up and then SLOW DOWN to create a Customer Cheerleader! Little ideas like this will create a “cash flow machine” out of your carpet cleaning business.
Implement these “little details” to save time and money. Plus send in your “production ideas” to win great prizes!
Avoid negative and even dangerous Moments of Truth in the winter with this great little reminder! (Plus your back will thank you too!)
Time to get serious about making production. No need for controversy, each of these rotary wands specializes in its respective field. Invest your precious funds in the solution that best fits your cleaning business goals.
You may know the Jon-Don “Bobbsey Twins”- Steve Toburen and “Big Billy Yeadon”- as two of the leading management/marketing experts in the Cleaning & Restoration Industry. But Steve and Bill have also pushed around their share of buffers and cleaning heads in their time. In this new “Clean Talk” column Bill shares the technical wisdom of his years (which are considerable!) and Steve chimes in …
Sometimes “simple is best”. This tip will only cost you a few bucks but may save you hundreds of dollars in carpet cleaning chemicals cost. Read on …
Cleaners and restorers can learn a lot about how to run their operations from the legendary Walt Disney. After 55 years, Disney continues to be the most visited place in America. As with so many other things in life, it is focus on the little things that makes the difference …
Here is a simple 3 question quiz that will help you understand how people buy your carpet cleaning services. Please contribute your answers and then we’ll analyze this pricing/buying topic on a deeper level …
Do you know where your employees are … right now?! Do you think you should know? Steve feels adding “Employee Accountability” to your company is essential. One way to gently “hold your employee’s feet to the fire” is to start tracking your vehicles with a GPS online service. Steve is asking for your “been there- done that” experiences …
We seldom focus on carpet cleaning equipment or cleaning techniques in SFS except when it helps us introduce the Holy Grail of “consistency” with employees working in the customer’s homes …
SFS is all about the “Emotional Dynamics” of working in the “residential environment”. However, all these good feelings only go so far and eventually you have to get some work done! Make the most of your cleaning / restoration time with this idea.
Tom Peters may not clean carpet, but he certainly understands moments of truth. Check out the first chapter of his new book for free.
When entering a new industry it can be an oh-so-very-overwhelming journey. So it is tempting to go the pre-packaged equipment route, especially if the company offers you a “protected territory” for your carpet cleaning business. But Steve says to be very, very careful. After all, you are putting one more link in the “supplier chain” …
Get the most out of your carpet cleaning labor force. Check out this system for increasing production, saving time and avoiding headaches.