Where is their ‘sense of urgency’?
Watch it, folks. Steve is off on one of his rants about customer service and this time he is more fired up than usual …
Watch it, folks. Steve is off on one of his rants about customer service and this time he is more fired up than usual …
How can you build a “caring attitude” into your cleaning company’s “communication infrastructure”? First things first- LISTEN! Second, take action. Here’s how…
Cleaning the customer’s ceiling fan blades can benefit you in multiple ways …
Many, many cleaners have success with door hangers. Motivating your carpet cleaning techs to actually distribute them is another story. So how do you “git ‘er done” when you have recalcitrant employees?
OK, Steve, now you have me interested. On one hand a few days ago you said only give your Cheerleaders Value Added Service PLUS a hand written thank you note. But I also note you promote giving a “kickback” with the Jon-Don “Free Spotter for Life” program with Jon-Don’s Spot-Out program. Is it because you are raking in big bucks on your Spot-Out commissions????
Help me out here, Steve. I want to show my gratitude to my customers who refer me. But money seems a bit tacky plus I don’t have any to spare right now! So how should I reward my Cheerleaders?
It is simple. Anyone over the age of five should realize that men and women are very different! Let me count the ways …
Sweaty palms are a BIG time negative MOT. While you may not be able to fully get your nerves under control, at least don’t let them show with this technique.
There are millions of people out there who will cheerfully pay you more! But they won’t do it unless you …
Soooo … if you were spending 3 million bucks on a single ad wouldn’t you try to hit your target audience at least as well as Big Ben hit Santonio in the end zone?
The economic news continues bleak on a national level. But how bad is it for the AVERAGE person? Many FEEL that they are slipping into poverty.