No more clutter in your service truck!
Clutter is a fire hazard, a Negative MOT and even worse it breeds… more clutter! So here is a No-More-Clutter Checklist
cleaning methods
Use the “Stickiness Principle” to be more efficient in your company
Meditate on how to keep key similar items “stuck together” in all areas of your business. For example…
Give your customer multiple ‘reminder options’
A huge problem for any service provider is clients forgetting/ blowing off appointments. Schedule these tasks for your office staff …
“Steve, why are my techs such pigs?”
A Nevada carpet cleaner is struggling with “don’t give a darn” employees. Steve shares how he solved the same problem in his company.
Protect your customer’s floors
Nothing introduces “bad feelings” faster than a technician who appears as it they don’t care. So show some respect to ALL your customer’s flooring!
“Modularize” your on-site work
Tired of not having everything on the job or loss? Lower your employee’s stress (and your blood pressure!) with this “modularize” concept!
“I’m bawling like a baby from the urine fumes!”
A new Colorado carpet cleaner is trying to jump start his business by rehabbing a house for profit. But severe urine contamination threatens to derail his new truck mount purchase.
Make your first impressions stand out
“First impressions last.” It is that simple. So focus on those first two essential minutes on the job. For example…
“Show and tell” with an In-Line Filter
You work really hard to get the dirt and grime out of your customer’s carpet. Let them “see” your expert work with this time-saving tool.
Should I cover up shoddy carpet installations?
A Portland carpet cleaner has worked hard to build a retailer base. But now he is sick of bailing out his floor stores AND their “slap-it-in” installers! Steve suggests a middle ground…
How can I get rid of my “skating rink” floors?
This Atlanta based restaurant owner is (rightly) concerned about his slippery kitchen floor. Can he solve this safety issue before a lawsuit takes him under?
Focus on your technician’s shoes!
If you are cleaning floors you must focus on the work AND the shoes you are wearing. Why? Because your client will be! So your technician’s shoes should reflect your company’s “Commitment to Cleanliness”.
Carry all your small items in a rectangular bucket
Keep all your small tools together and make fewer trips to your service truck by applying this tip. By being more efficient you will make more money!
Silently remind your client about buying protector
Many of your long time customers may not even KNOW you offer carpet protection. Routinely remind them about ScotchGard and you’ll Make More Money!
TOP TEN List Idea #8: Get more efficient on the job.
Labor (especially YOUR own labor!) will always be your most expensive overhead. Save time by getting efficient and you will Make More Money on each job!