Your two word sales objection busting reply!
How can you “cuddle up” to a difficult, almost hostile prospective client? Respond to their sales objection with “Verbal Judo”!
cleaning methods
Why ‘full confession’ is always best …
There will always be unsolvable problems in your customer’s home or business. How can you avoid endless callbacks to “fix the unfixable”? Here’s a simple reminder …
Keep your trucks clean and organized
Boost efficiency with clean and organized trucks/ techs. Here Steve offers 5 tips to make a difference right now!
Watch out for ‘internally ruptured’ hose faucets this spring!
Use this QuickTIP before your spring rush to avoid internal rupture faucet leaks that cause an “unpaid water damage loss” and very unhappy clients!
“What happens IF…?”
The single most important “working safety” rule is a simple one-size-fits-all question…
Avoiding the “silent killer”! (Carbon Monoxide)
Listen carefully here: Carbon Monoxide is a very real danger to you, your employees AND your customers.
Less trips out to the van = more efficiency/money in your pocket!
“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to boost your work efficiency.
Stop “desperation re-ordering” once and for all!
A truck mount without cleaning supplies won’t make you any money. Make sure your work crews always restock the chemicals they need.
The Dirty Dozen Fabric Problems and How to Eliminate Them
Build a niche by specializing in fixing fine fabric problems. Are you ready for the lucrative world of fine fabric cleaning?
Pet Problems: I Smell Money!
Big Billy Yeadon shares how to increase your share of a $41,000,000,000.00 (that’s a whole lot of zeros!) market that many other cleaners are missing out on … the lucrative world of pet care.
Do more cleaning while you are already on-site!
One of Steve’s favorite ways to add value and make more money on each job.
Stop sending broken items back out into the field
Change your Business Infrastructure to avoid ugly, profit destroying negative Moments of Truth!
How to resolve 90% of your TM issues… immediately!
Today’s truck mounts are VERY reliable. But TM’s are machines and machines still break down, don’t start and/or CONSPIRE to destroy your business!
Never argue “cleaning methods” with a client!
Steve agrees with healthy debate between cleaning and restoration professionals. However arguing cleaning methods is not a good idea. Here’s why…
I loved my “duckbills”!
Tools in our industry can range from the massive to the sophisticated. So why my love affair with “duckbills”?