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cleaning methods

Place your Air Movers correctly to get more residential carpet cleaning work

by Steve Toburen

Make Cheerleaders in residential carpet cleaning before you even turn on your truckmount. How? Give your customer “the Illusion of Control”.

Categories quickTIPS Tags cleaning equipment, cleaning methods, customer eyeglasses, customer service, Emotional Dynamics, first impression, Illusion of Control, marketing to women, moment of truth Leave a comment

Help your workers to stop ‘limping’!

by Steve Toburen
problem solving

Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!

Categories quickTIPS Tags carpet cleaning technician, cleaning equipment, cleaning methods, communication, employees Leave a comment

Implement winter ‘comfort procedures’ for your customers

by Steve Toburen

Take the FEAR out of your customers winter cleaning when you follow these winter safety procedures.

Categories quickTIPS Tags cleaning equipment, cleaning methods, customer eyeglasses, fear, technical cleaning skills, telephone formats, winter season Leave a comment

The life you save may be your own! (Or your customer’s life!)

by Steve Toburen
carbon monoxide

Any death is a tragedy. But when people are killed from blowing off basic safety rules it is just so maddeningly senseless. Avoid this dangerous gas …

Categories SFS Instructor’s Blog Tags carbon monoxide, cleaning methods, cleaning procedures, cold weather, employee development, employee retention, employees, family safety, health, safety, systems, technical cleaning skills, truck work crew Leave a comment

Your two word sales objection busting reply!

by Steve Toburen

How can you “cuddle up” to a difficult, almost hostile prospective client? Respond to their sales objection with “Verbal Judo”!

Categories quickTIPS Tags carpet cleaning marketing, cleaning methods, getting the key in commercial, negotiate final price, price wars, sales, selling commercial cleaning Leave a comment

Why ‘full confession’ is always best …

by Steve Toburen

There will always be unsolvable problems in your customer’s home or business. How can you avoid endless callbacks to “fix the unfixable”? Here’s a simple reminder …

Categories quickTIPS Tags cleaning methods, complaints, concluding the transaction, customer concerns, customer eyeglasses, customer interview, relationships, spotting, stage play, systems, technical cleaning skills Leave a comment

Watch out for ‘internally ruptured’ hose faucets this spring!

by Steve Toburen

Use this QuickTIP before your spring rush to avoid internal rupture faucet leaks that cause an “unpaid water damage loss” and very unhappy clients!

Categories quickTIPS Tags cleaning equipment, cleaning methods, complaints, emergency water damage, fresh water supply hose, liability, technical cleaning skills 7 Comments

“What happens IF…?”

by Steve Toburen

The single most important “working safety” rule is a simple one-size-fits-all question…

Categories quickTIPS Tags accountability, cleaning methods, company policy, family safety, insurance, liability, personal development for carpet cleaners, production, safety, security, systems, technical cleaning skills, truck work crew, winter season Leave a comment

Avoiding the “silent killer”! (Carbon Monoxide)

by Steve Toburen

Listen carefully here: Carbon Monoxide is a very real danger to you, your employees AND your customers.

Categories quickTIPS Tags carbon monoxide, carpet cleaning van, cleaning equipment, cleaning methods, family safety, health, health and carpet cleaning, heated garage, liability, safety, technical cleaning skills, truck mount Leave a comment

Less trips out to the van = more efficiency/money in your pocket!

by Steve Toburen

“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to boost your work efficiency.

Categories quickTIPS Tags backpack, bath mats, cleaning methods, efficiency, FREE Lifetime Spotter, increased efficiency procedures, inspection tools, technical cleaning skills, time management 1 Comment

Stop “desperation re-ordering” once and for all!

by Steve Toburen

A truck mount without cleaning supplies won’t make you any money. Make sure your work crews always restock the chemicals they need.

Categories quickTIPS Tags checklist, cleaning chemicals, cleaning methods, consistency, efficiency, increased efficiency procedures, procedures, production, systems, truck mount Leave a comment

The Dirty Dozen Fabric Problems and How to Eliminate Them

by Bill Yeadon

Build a niche by specializing in fixing fine fabric problems. Are you ready for the lucrative world of fine fabric cleaning?

Categories Clean Talk, Special Reports Tags cleaning chemicals, cleaning methods, competition, diversification, fabrics, health, how to start cleaning business, owner/operator, positioning, production, technical cleaning skills, upholstery cleaning Leave a comment

Pet Problems: I Smell Money!

by Bill Yeadon

Big Billy Yeadon shares how to increase your share of a $41,000,000,000.00 (that’s a whole lot of zeros!) market that many other cleaners are missing out on … the lucrative world of pet care.

Categories Special Reports Tags carpet cleaning marketing, cleaning business profit, cleaning methods, cleaning pricing profit, emotions, marketing, pet odors, positioning, Spot-Out, technical cleaning skills Leave a comment

Do more cleaning while you are already on-site!

by Steve Toburen

One of Steve’s favorite ways to add value and make more money on each job.

Categories quickTIPS Tags additional cleaning services, carpet cleaning marketing, cleaning equipment, cleaning methods, increase carpet cleaning ticket total, loyalty, production, sales 7 Comments

Stop sending broken items back out into the field

by Steve Toburen

Change your Business Infrastructure to avoid ugly, profit destroying negative Moments of Truth!

Categories quickTIPS Tags accountability, cleaning equipment, cleaning methods, cleaning wands, infrastructure, production, technical cleaning skills, truck mount Leave a comment
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