It has been well said, “the way to the heart lies through the stomach.” Read how you can create a great Moment of Truth with a traumatized restoration client with some very memorable but “personalized” comfort food …
Posted on 23 February 2010.
It has been well said, “the way to the heart lies through the stomach.” Read how you can create a great Moment of Truth with a traumatized restoration client with some very memorable but “personalized” comfort food …
Posted in quickTIPSComments (0)
Posted on 27 September 2011.
It has been well stated, “Last said- first remembered.” Steve reminds us of the need to say goodbye with a flourish!
Posted in quickTIPSComments (1)
Posted on 22 November 2011.
Dealing with upset customers can take a lot of time and patience. Is it worth it? Absolutely. Follow these three steps to diffuse and convert a tense situation.
Posted in quickTIPSComments (0)
Posted on 13 December 2011.
A lifetime customer is worth thousands in repeat business and referrals! But remember that just “fixing the problem” won’t keep your client after a big screw-up …
Posted in quickTIPSComments (4)
Posted on 06 December 2011.
Fixing a complaint just gets you “even” with your client. Why not invest a few minutes more and create a “Turbo Cheerleader” while you are there anyway?
Posted in quickTIPSComments (0)
Follow Us!