Tag Archive | "last impression"

Give your fire and water damage restoration customers a tasty way to remember you …

Give your fire and water damage restoration customers a tasty way to remember you …

It has been well said, “the way to the heart lies through the stomach.” Read how you can create a great Moment of Truth with a traumatized restoration client with some very memorable but “personalized” comfort food …

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“Atone for your sins” with a Gift Check

“Atone for your sins” with a Gift Check

A lifetime customer is worth thousands in repeat business and referrals! But remember that just “fixing the problem” won’t keep your client after a big screw-up …

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What can I do when my client is “wrong”?

What can I do when my client is “wrong”?

Dealing with upset customers can take a lot of time and patience. Is it worth it? Absolutely. Follow these three steps to diffuse and convert a tense situation.

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Your best carpet cleaner “parting lines” …

Your best carpet cleaner “parting lines” …

It has been well stated, “Last said- first remembered.” Steve reminds us of the need to say goodbye with a flourish!

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Converting an angry client into a Cheerleader

Converting an angry client into a Cheerleader

Fixing a complaint just gets you “even” with your client. Why not invest a few minutes more and create a “Turbo Cheerleader” while you are there anyway?

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Why can’t customer service always be this easy?

Why can’t customer service always be this easy?

Everyone knows Big Billy has always been addicted to the coffee at Starbucks. Now his latest Starbucks experience has turned him into a raving fan. Future SFS attendees be warned …

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